Top 10 IT Ticketing Systems in 2019

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Most Popular - IT Ticketing Systems in 2019


Zendesk Sell (formerly Base) is the web and mobile-based customer relationship management (CRM) application that allows B2B and B2C sales professionals to manage sales, track leads and engage proactively with cus... Learn more about - Zendesk Sell (formerly Base)

Claritysoft is a cloud-based customer relationship management (CRM) solution designed for midsize and large enterprise businesses. It offers sales automation, customer service and support, marketing automation an... Learn more about - Claritysoft

Zoho offers a cloud-based customer relationship management (CRM) solution tailored to the needs of small and midsized businesses. Its interface includes CRM tools such as sales and marketing automation, customer ... Learn more about - Zoho CRM

Shape's cloud-based solution offers tools designed to manage online marketing and promotions, capture leads from online sources, organize sales pipelines, connect with customers and automate everyday tasks. Shape... Learn more about - Shape

Bpm'online is a unique synergy of unified CRM and intelligent BPM platform for marketing, sales and service automation. The solution allows midsize and large companies to manage the customer lifecycle from lead t... Learn more about - bpm'online CRM

Maximizer CRM is an integrated customer relationship management (CRM) solution suitable for organizations of all sizes across various industries. This solution can be deployed on both on-premise and in the cloud.... Learn more about - Maximizer CRM

OnContact CRM is a mid-market customer relationship management (CRM) solution that can be deployed on-premise or in the cloud. OnContact includes complete sales automation, marketing automation, customer service ... Learn more about - OnContact CRM

TeamSupport is a B2B customer support software that helps teams collaborate together by eliminating miscommunications, improving customer communication and swiftly addressing client issues.TeamSupport has sever... Learn more about - TeamSupport

Apptivo is a cloud-based suite of applications designed to help small businesses manage a range of functions including financials, human resources and supply chain management.Apptivo?s customer relationship man... Learn more about - Apptivo

Wix Answers is a cloud-based customer support solution that equips businesses with all service tools in one place. With integrated multi-channel ticketing, a knowledge base, call center and live chat software, yo... Learn more about - Wix Answers

Giva builds happy customer relationships while helping to grow loyalty and revenue. We enable any organization to be more reliable, flexible, and scalable. With Giva, customer interactions turn into lasting relat... Learn more about - Giva

SalesOutlook CRM is a comprehensive customer relationship management (CRM) and email marketing system that embeds into Microsoft Outlook. SalesOutlook CRM automatically syncs all customer data at one place. All f... Learn more about - SalesOutlook CRM

Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It?s suitable for businesses across industries such as higher edu... Learn more about - Reamaze

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, liv... Learn more about - Zendesk

SalesNOW by Interchange Solutions Inc. is a cloud-based customer relationship management (CRM) and sales force automation solution that allows sales teams, management and executives to manage aspects of sales cyc... Learn more about - SalesNOW

WowDesk is a customer service solution that helps small to large enterprises gather clients? requests from all channels on a unified platform. With specific modules to manage customers, agents, managers, subject ... Learn more about - Wowdesk

Kloudville is a cloud-based enterprise resource planning (ERP) solution that caters to wholesalers, distributors and e-commerce retailers and helps them to manage their business operations. Key features include i... Learn more about - Kloudville

Service Cloud from SalesForce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works t... Learn more about - Salesforce Service Cloud

SalesRabbit is a cloud-based sales enablement and customer relationship management software designed to help outside sales teams manage sales in the field.?The software and mobile app include a suite of feature... Learn more about - SalesRabbit

Formerly Saleslogix, Infor CRM?offers a flexible customer relationship management (CRM) system for managing relationships, information and CRM. It provides comprehensive capabilities for managing sales, marketing... Learn more about - Infor CRM (formerly Saleslogix)

Oracle Sales Cloud is a sales management application under Oracle?s umbrella of hosted customer experience (CX) products. An emphasis on modern interface design, simplified cloud-based implementation and a highly... Learn more about - Oracle Sales Cloud

Magentrix provides Portals that allow companies to collaborate with their channel partners and customers?in Salesforce CRM.Magentrix offers pre-configured Salesforce integration that allows companies to integra... Learn more about - Magentrix

Samanage is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. Samanage offers comprehensive service desk functionality that helps businesses respond to ... Learn more about - Samanage

Vivantio is a service management solution that allows users to create custom processes that align with internal business operations. Key features of the solution include dashboards, charts and reports, routing, a... Learn more about - Vivantio Pro

InvGate Service Desk is an IT service?management platform that offers help desk?request fulfillment, customer service and support and?self-service knowledge management. The system is compatible with Mac, Windows,... Learn more about - InvGate Service Desk

Spotio is a cloud-based sales tracking solution designed to assist businesses with lead capturing, resource tracking and sales pipeline management and more. The solution is suitable for businesses that require do... Learn more about - Spotio

PhaseWare Tracker is a customer support and?help?desk solution. It automatically notifies users whenever clients report or escalate existing issues.?Flexible deployment options include on-premise installation and... Learn more about - PhaseWare Tracker

SmartSupport by Safeharbor Knowledge Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and ... Learn more about - SmartSupport

Oracle Service Cloud is a cloud-based omni-channel customer service solution that enables customer service organizations to provide intelligent and personalized support via web self-service, phone, email, chat an... Learn more about - Oracle Service Cloud

NICE inContact is a SaaS-based call center software that helps businesses to maximizes the quality of leads and minimizes the cost of client interaction. The solution comprises of many features required to proces... Learn more about - NICE inContact Hosted Call Center

Mothernode CRM is a SaaS-based CRM solution designed to help small and midsized businesses manage customer relationships and create effective sales process. With Mothernode CRM, individuals and sales teams alike ... Learn more about - Mothernode CRM

LiveEngage is a digital engagement platform that helps businesses to connect with customers and manage their website. It caters to different industries such as banking, IT, retail and telecommunications. Key feat... Learn more about - LiveEngage

IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud.The service management fram... Learn more about - IncidentMonitor

WebsiteAlive is a cloud-based live chat solution that allows agents to communicate with their customers through chat. The solution caters to various industries such as government, hospitality, sports, entertainme... Learn more about - WebsiteAlive

Logicbox is cloud-based business management software that is suitable for small to midsize companies in a variety of industries.It offers a suite of business management modules and functions that can be configu... Learn more about - Logicbox

Microsoft Dynamics 365 provides integrated solutions that allow businesses to track leads, automate field service, drive sales and improve operations using mobile, enterprise-ready business apps from the cloud.... Learn more about - Microsoft Dynamics 365

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract managemen... Learn more about - Zoho Desk

Offering multi-channel customer support, Freshdesk brings together every customer conversation into a centralized interface, helping customer support agents address and resolve trouble tickets.Whether the inter... Learn more about - Freshdesk

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and cust... Learn more about - ConnectWise Control

Nimble offers browser widget and mobile-based sales force automation and social CRM solution for small and midsize businesses. The solution automatically populates customer profiles and interaction histories from... Learn more about - Nimble

LiveChat is an integrated chat and help desk platform that allows companies of all sizes to chat with their visitors and customers. The solution embeds into the business website from where the online visitors can... Learn more about - LiveChat

Asset Panda is a cloud-based platform for facility managers that offers a suite of applications including asset tracking and maintenance management. It is compatible with Windows, Mac, iPad, iPhone and can be use... Learn more about - Asset Panda

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reportin... Learn more about - mHelpDesk

LiveAgent is an online live chat platform for e-commerce businesses at the small and midsize level. The platform offers live chat application, ticket management, online self-service?portals?and change and license... Learn more about - LiveAgent

Act! is a customer relationship management solution (CRM) that brings together contacts, account history, notes and activities into a single, centralized location. Users can take notes, manage prospect and custom... Learn more about - Act!

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service?po... Learn more about - Freshservice

ActiveCampaign is an integrated marketing and customer relationship management (CRM) suite with a foundation in email marketing. Targeted towards small-to-midsize businesses, the software is designed to help orga... Learn more about - ActiveCampaign

Bitrix24?s customer relationship management (CRM) solution provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log a... Learn more about - Bitrix24

Agile CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses. It offers contact management, telephony tools, appointment scheduling, marketing automation, p... Learn more about - Agile CRM

Vtiger offers a single, unified CRM for sales, customer support and marketing teams. Vtiger can be used across the entire customer lifecycle, and it allows marketing teams to capture and nurture leads, sales team... Learn more about - Vtiger Cloud

Jira Service Desk is an IT service management solution that assists IT and service teams in incident management, problem?management and change management. The solution offers both cloud-based and on-premise deplo... Learn more about - JIRA Service Desk

Zoho Assist is a cloud-based remote support software designed for?organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe.?Key features of Zoho Assist i... Learn more about - Zoho Assist

Desk.com is a customer support engine for customer service professionals in small and midsize companies. The system integrates with Salesforce and contains reporting features that can help administrators and empl... Learn more about - Desk.com

ConnectWise CRM from ConnectWise is a cloud-based customer relationship management solution that provides businesses with a centralized system to track all customer-related information. This solution caters to sm... Learn more about - ConnectWise CRM

Designed for help desk and customer support staff, Issuetrak provides a solution that includes knowledge management and field service tools in addition to support modules.The system can be deployed on the cloud... Learn more about - Issuetrak

TrackerRMS CRM is a cloud-based customer relationship management (CRM) solution that provides businesses tools to automate sales processes and manage different aspects of the sales cycle. The solution can be cust... Learn more about - TrackerRMS CRM

Help Scout is a cloud-based help desk solution that helps small businesses and small teams manage their customer relationships.Help Scout is designed to look like a personal email. There are no ticket numbers, ... Learn more about - Help Scout

Adobe Marketing Cloud is an integrated digital marketing suite that enables businesses of all sizes to organize, access and personalize their marketing content. The suite features a wide set of solutions, includi... Learn more about - Adobe Marketing Cloud

SAP CRM is a comprehensive, industry-specific client management solution with built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution offers ... Learn more about - SAP - CRM

Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complain... Learn more about - Kaseya VSA

GreenRope is a customer relationship management (CRM) solution best suited for small business owners in all industries looking to consolidate their email marketing, social media, sales, event and project manageme... Learn more about - GreenRope

SysAid is a cloud-based IT Service Management, service desk and help desk solution that helps users in businesses of all sizes across various industries resolve technology relates issues. Key features include hel... Learn more about - SysAid

Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate and upgrade service and support processes.Cherwell Service Management supp... Learn more about - Cherwell Service Management

ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology inf... Learn more about - ManageEngine ServiceDesk Plus

Close is a sales productivity platform built to help you close more deals. With built-in calling, SMS, and email?your team can communicate with prospects and customers all in one place. It?s an ?all-in-one? platf... Learn more about - Close

Highrise is a CRM solution for small businesses with contact and task management functionality. The software allows users to track communication with clients so that teams can view the status of deals and relatio... Learn more about - Highrise

SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for service management from request to resolution. Web Help Desk assists businesses in the following k... Learn more about - Web Help Desk

Front is a cloud-based collaboration tool for small and midsize businesses. Front consolidates various communication channels such as email accounts, Facebook and Twitter, and helps users to automate communicatio... Learn more about - Front

Developed by a team of entrepreneurs based in the UK, Workbooks is a robust SaaS-based CRM system offering marketing and sales automation, customer service and support, and a host of other useful business and cus... Learn more about - Workbooks

Salesflare is a cloud-based CRM solution which helps startups and small businesses automate the process of data entry. It gathers data from social profiles, emails and professional email signatures. Salesflare in... Learn more about - Salesflare

Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture,... Learn more about - Pulseway

WORKetc is a cloud-based customer relationship management (CRM) software with integrated CRM, project management, invoicing, help desk, sales and marketing management modules, catering to the business management ... Learn more about - WORKetc

Remedy 9 is a cloud-based digital service management solution that combines a service desk manager, a change manager, a service delivery manager and an IT director into one suite. It is also available for on-prem... Learn more about - Remedy 9

MangoApps offers digital workplace solutions that combine intranet, collaboration, messaging, learning and 50+ built-in integrations. With an employee platform at its core, MangoApps is suitable for midsize to la... Learn more about - MangoApps

PlanPlus Online uses the Franklin Covey business planning methodology to help organizations and professionals in real estate, insurance and finance sectors manage both time and customers.The system provides an ... Learn more about - PlanPlus Online

Capsule from Zestia is a cloud-based CRM application that enables small and midsize organizations to keep track of the people and organizations they do business with, along with their interactions and opportuniti... Learn more about - Capsule

ConnectWise Automate (Formerly LabTech)?is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location.Content management features allow users to s... Learn more about - ConnectWise Automate (Formerly LabTech)

HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and ... Learn more about - HappyFox

ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, incl... Learn more about - ServiceNow

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and... Learn more about - HelpCrunch

Tidio Chat is a cloud-based live chat platform suitable for integration into any company?s website. It includes a customizable interface that lets companies make their live chat interface match the look and feel ... Learn more about - Tidio Chat

InfoFlo is an integrated CRM solution that can be accessed online or installed on-premise. The system provides contact management, computer telephony integration, marketing and sales automation, and customer supp... Learn more about - InfoFlo

ReServe Interactive is an on-premise and cloud-based customer relationship management (CRM) solution for businesses of all sizes. It?s suitable for restaurants, sports and entertainment, catering, clubs, hotels, ... Learn more about - ReServe Interactive

Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards. The knowledge ... Learn more about - Track-It!

Sunbird DCIM is a cloud-based IT asset management and data center infrastructure management (DCIM) solution for businesses of all sizes. It serves various industries, including healthcare, finance, industrial, te... Learn more about - Sunbird DCIM

Auvik is an IT asset and network monitoring solution designed for managed service providers (MSPs) to manage entire network infrastructures, including physical servers, data centers, workstations and more. The so... Learn more about - Auvik

SalesNexus is a cloud-based marketing and sales automation suite that includes customer relationship management (CRM) and marketing automation. The solution tracks pertinent sales information such as calls, email... Learn more about - SalesNexus

Gold-Vision is a customer relationship management (CRM) solution that includes modules for sales, marketing, support, projects and events. Suitable for organizations of all sizes, it can be installed both on-prem... Learn more about - Gold-Vision CRM

1CRM is a cloud-based customer relationship management (CRM) solution that offers businesses features for managing sales, customer service and business operations. 1CRM combines a CRM system with order management... Learn more about - 1CRM

SherpaDesk is a cloud-based customer relationship management (CRM) solution that integrates core business processes into a single suite. It is most suitable for the small and midsize business markets of professio... Learn more about - SherpaDesk

kintone is a cloud-based solution that allows organizations to create customized business apps. The solution allows users to create apps without the knowledge of coding. These applications help in supply chain ma... Learn more about - kintone

AddressTwo is a cloud-based customer relationship management (CRM) solution developed by small business owners. It helps teams manage their contacts, leads, follow-up tasks and other sales and marketing activitie... Learn more about - AddressTwo

Freshchat is a cloud-based live messaging solution that helps sales and customer service teams engage with prospective buyers. The key features of the solution include automated messages, in-app campaigns, automa... Learn more about - Freshchat

Sage CRM is a cloud-based customer relationship management solution designed to help small and midsize businesses optimize their customer experience by offering tools to manage new and existing client relationshi... Learn more about - Sage CRM

Asset Tracking System is an on-premise asset management solution that caters to businesses across various industries. The solution can be used to track multiple asset types including lab equipment, school furnitu... Learn more about - Asset Tracking System

ChangeGear by SunView is a cloud-based enterprise-level IT help desk solution that helps businesses to track, manage and control IT services.ChangeGear complies to ITIL standards and offers components for manag... Learn more about - ChangeGear by SunView

ProProfs Chat is a cloud-based live chat solution that enables businesses to connect with their customers in real time. Users can integrate live support chat with their website, enabling them to resolve queries i... Learn more about - ProProfs Chat

InStream is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses to help them connect with an audience and build long-term relationships. The solution provides t... Learn more about - InStream

Wasp Inventory Control is designed specifically for small businesses. The system includes key features such as real-time functionality, barcode creation for all inventory, auditing and cycle counts, managing mini... Learn more about - Wasp Inventory Control

Commence CRM is a cloud-based customer relationship management(CRM) solution that caters to small and mid-size businesses and helps them to manage communication with existing and potential customers. The solution... Learn more about - Commence CRM

Jive is a collaboration software that helps users in improving productivity, employee engagement, customer satisfaction and brand advocacy. It offers a social platform that enables businesses to create internal s... Learn more about - Jive

Lansweeper is an on-premise network management solution suitable for businesses of all sizes across various industry verticals. It offers integrated tools for managing network inventory, business assets, help des... Learn more about - Lansweeper

Flowlu CRM is a cloud-based customer relationship management (CRM) solution designed for businesses of all sizes across various industries. The solution enables teams to manage processes from lead generation to s... Learn more about - Flowlu CRM

SuiteCRM is an open source customer relationship management (CRM) platform that serves the needs of small to large businesses. It can either be installed locally or be cloud-based. It is customizable to suit the ... Learn more about - SuiteCRM

AnswerHub is an online developer community solution available for deployment either in the cloud or on-premise. It is suitable for midsize businesses to large enterprises across various industries.AnswerHub ena... Learn more about - AnswerHub

Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self-service portal and automated routing functionalities within a ... Learn more about - Cayzu

TeamGram is a cloud-based integrated customer relationship management (CRM), quotation, proposal and sales management solution that helps businesses manage their workflows and sales cycle.TeamGram offers CRM ca... Learn more about - TeamGram

NetHelpDesk is an ITIL-aligned help desk software that offers ticket tracking and customer relationship management modules with reporting capabilities. The system can manage help desk requests, integrate with ema... Learn more about - NetHelpDesk

Sellsy is a cloud-based sales management solution for small to midsize businesses. Features include time tracking, sales automation and a help desk. It is suitable for industries such as advertising, construction... Learn more about - Sellsy

UseResponse is a cloud-based customer support solution that provides users with customer service tools and a social customer relationship management(CRM) solution. It features a help desk ticketing solution, feed... Learn more about - UseResponse

Helpshift is a cloud-based help desk platform designed for mobile apps wanting to improve customer engagement. Key features include embedded chat, searchable FAQs and issue ticketing.Helpshift in-app campaigns ... Learn more about - Helpshift

Agiloft is a configurable platform that includes integrated applications for help desk, customer service, web self-service, knowledge management and contract management. It offers the ability to customize differe... Learn more about - Agiloft

KarmaCRM is a cloud-based customer relationship management solution that caters to small sized businesses, helping them to build relationships, close deals and manage business operations.The solution's Contact ... Learn more about - KarmaCRM

GoSquared is a cloud-based live chat solution that enables businesses of all sizes to communicate with customers. The platform combines marketing automation, CRM, live chat and analytics, while helping users capt... Learn more about - GoSquared

Oracle E-Business Suite is a cloud-based suite containing integrated, global business applications that enable organizations to make decisions and manage costs of operations. The suite also includes on-premise cu... Learn more about - Oracle E-Business Suite CRM

FocalScope is a cloud-based help desk solution suitable for companies of any size. Key features include email ticketing, survey management and a live chat tool.With FocalScope?s email ticketing module, a ticket... Learn more about - FocalScope

ConvergeHub offers a customer relationship management (CRM) and sales and marketing automation system for small and midsize businesses. It lets users store contact lists, design campaigns and manage sales activit... Learn more about - ConvergeHub

Soffront CRM is a hybrid customer relationship management (CRM) solution for small to midsize businesses that helps them to streamline and manage the customer-related activities across the enterprise: marketing a... Learn more about - Soffront CRM

Teamleader is a cloud-based customer relationship management solution that caters to SMBs and larger growing companies. Key features of the solution include stand-alone sales automation, customer service and supp... Learn more about - Teamleader CRM

RAYNET CRM is a customer relationship management solution for small and midsize businesses. It features contact and lead management, deals management and sales reporting functionality. Users can customize account... Learn more about - RAYNET CRM

Chatwee is a live chat application for websites designed to add real-time live chat functionality to online communities. It offers mobile-ready social chatbox and HTML-based widget installation for websites to se... Learn more about - Chatwee Social Chat Widget

Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, unified and engaging conversations.Dixa allows your team to deliver instant and continuous serv... Learn more about - Dixa

ResultsCRM is a software solution designed for small and midsize enterprise customers. It offers sales automation, project management, service orders and billing management within the suite. It is available for b... Learn more about - ResultsCRM

Aspect Zipwire delivers cloud call center services and its multi-channel inbound and outbound capabilities serve small to enterprise-level organizations. The software functionality includes tools to manage sales,... Learn more about - Aspect Zipwire

HarmonyPSA is a hybrid professional services automation (PSA) solution that helps cloud-based managed service providers and software companies of all sizes to manage their business operations. The solution can be... Learn more about - HarmonyPSA

icomplete CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses. The solution helps automate the lead generation process and workflow activities for sales ... Learn more about - icomplete CRM

Automational is customer relationship management software that caters specifically to small businesses. The system offers marketing automation, email marketing, web visitor tracking, opportunity tracking and pros... Learn more about - Automational

ShareNet Asset Management is a cloud-based IT asset management solution that helps organizations control assets. The platform can be accessed via a mobile application that updates IT departments about the current... Learn more about - ShareNet Asset Management

PersistIQ is a salesforce automation software that helps sales teams in improving outbound sales. Primarily catering to small and midsize companies, it is a cloud-based solution that aims to bring all sales workf... Learn more about - PersistIQ

Anthill is a cloud-based customer relationship management (CRM) solution suitable for businesses of all sizes in a variety of industries. Key features include customer support, marketing automation, channel manag... Learn more about - Anthill CRM

JDisc Discovery is an on-premise IT service management solution for midsize and large enterprises. The solution serves IT departments in industries such as education, IT consulting and logistics. Key features inc... Learn more about - JDisc Discovery

Supportbench is a customizable, multichannel customer service platform for small and midsize businesses.?Supportbench gives agents one view of incoming support requests across all channels, the team?s workloads... Learn more about - Supportbench

Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product is a fit for B2B and B2C companies in almost any vertical and comes with a virtual phone system ... Learn more about - Snapforce CRM

PeopleSoft CRM is an on-premise customer relationship management that caters to mid and enterprise-sized organizations across various industries that helps them to manage their business processes and customer str... Learn more about - PeopleSoft CRM

Allbound offers a channel management platform for organizations looking to build or expand indirect sales channels that include resellers, distributors, VARs, agents, dealers, OEMs, ISVs and systems integrators.... Learn more about - Allbound

ProBusinessTools is a cloud-based service management solution suitable for companies of all sizes. ProBusinessTools helps streamline the service process, from scheduling and dispatching to managing inventory, tec... Learn more about - ProBusinessTools

Oracle Siebel CRM is a sales force automation (SFA) and customer relationship management solution designed to assist enterprises to manage their customer experiences. It includes a range of sales, marketing and c... Learn more about - Oracle Siebel CRM

Woopra is a cloud-based customer analytics solution which helps small to midsize companies manage customer behavior through multiple touch points such as help desk, email and live chat. Woopra tracks and monitors... Learn more about - Woopra

Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow?companie... Learn more about - Answerbase

LiveZilla is a web-based live support platform that helps businesses of all sizes answer?inquiries and improve customer service. It provides automated chat invites, custom texts, email chat transcripts and feedba... Learn more about - LiveZilla

Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer success, adoption, retention and expansion by managing all post-sales activities. It increases the... Learn more about - Totango

Parature is a cloud-based customer service solution from Microsoft for small to midsized businesses (SMBs). It provides a knowledge base, which allows companies to provide self-service options for customers so th... Learn more about - Parature

QuestDesk is a service management solution that offers customer service and support, web self-service, knowledge management, field service, help desk and live chat tools within one system. These applications can ... Learn more about - QuestDesk

VARStreet is an all-in-one business management software that has been specifically designed for IT & Office Supplies VARs, MSPs and solution providers. Established in 1999, VARStreet comes with a wide range of mo... Learn more about - VARStreet

AgentCubed provides lead management and CRM solutions specific to those in the insurance industry. It helps users automate workflows, manage the?relationship and generate leads by skills-based routing. The soluti... Learn more about - AgentCubed

Pega CRM is an enterprise-level customer relationship management (CRM) solution by Pegasystems that integrates sales, marketing and customer service capabilities into one solution. It also offers end-to-end autom... Learn more about - Pega CRM

GleanView is a customer relationship management (CRM) solution suitable for small and midsize businesses. It combines account management, email and digital marketing and analytics features into a cloud-based plat... Learn more about - GleanView

Natero is a cloud-based customer success management tool for small to midsize businesses. Its key features include predictive analytics, customer intelligence and workflow management.The tool?s Customer 360 fea... Learn more about - Natero

LANDESK Service Desk is a process-driven service management platform that provides a wide collection of tools for end-to-end problem resolution. Its process management engine lets users build, automate and adapt ... Learn more about - LANDESK Service Desk

OASIS is a customizable ERP system for small to midsize companies. This system is customized to the company?s precise specifications and is used primarily in the retail, manufacturing, and professional services v... Learn more about - OASIS

Kapture CRM is a cloud-based customer relationship management solution catering to clients across not limited to hospitality, travel and real estate industry. The solution is designed primarily for mobile use, bu... Learn more about - Kapture CRM

Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions with existing and potential customers. The solution features a personalized help desk (HD) and u... Learn more about - Helprace

Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so ... Learn more about - Remedyforce

SAP Hybris is an omnichannel commerce platform, offering products to help enterprise companies target, engage, and support their customer base. The solution is available for cloud-based or on-premise deployment a... Learn more about - SAP Hybris Cloud for Customers

Batchbook is a cloud-based social customer relationship management (CRM) system that enables small and midsize businesses (SMBs) to create and manage customer records. It provides customizable fields that can be ... Learn more about - Batchbook

AssetStudio is an IT asset management and software license optimization platform offered by Certero. The tool is available as a hybrid managed solution, which means it can also be deployed on-premise or deployed ... Learn more about - AssetStudio

Nagios Network Analyzer is a cloud-based bandwidth monitoring and utilization solution that provides details on network traffic sources, potential security threats and bandwidth consumption data. It is suitable f... Learn more about - Nagios Network Analyzer

Oracle PeopleSoft Enterprise HelpDesk is an integrated help desk system suited for organizations of all the sizes. The system can be installed both on-premise and in the cloud, and provides process automation to ... Learn more about - Oracle PeopleSoft Enterprise HelpDesk

Aplicor 3C is a secure, cloud-based ERP solution. With Aplicor 3C, companies are offered the advanced capabilities needed to grow a business, without the expense, complexity and IT overhead of managing standalone... Learn more about - Aplicor

VeriShow is a cloud-based customer communication and engagement suite that includes applications for live chat, video chat, VoIP calls and content sharing. It is used by businesses seeking to track their online c... Learn more about - VeriShow

BlueCamroo is a cloud-based business management platform that provides features such as lead and customer management, team collaboration, task and project management, customer support, time tracking, expenses man... Learn more about - BlueCamroo

Nanorep is a digital customer assistant that provides customers and employees with actionable answers. It imports existing content to create a knowledge base of potential customer issues and resolutions. The syst... Learn more about - nanorep

CXM

CXM by Creedenz Solutions is a cloud-based customer relationship management (CRM) solution for mid-market organizations. This CRM solution caters to organizations in multiple industries, including technology, hea... Learn more about - CXM

Qualaroo is a real-time feedback platform which helps small to midsize businesses gain qualitative insights through website surveys. Its key features include sentiment analysis, cookie targeting, data streaming, ... Learn more about - Qualaroo

bxp software is a cloud-based customer management solution made up of four separate modules that can be utilized individually or combined to create a multi-functional solution. These modules include contact cente... Learn more about - bxp software

BarCloud Asset is a cloud-based asset management solution that is suitable for small, midsize and large enterprises across various industry verticals. The key features of this solution include asset tracking, map... Learn more about - BarCloud Asset

Interakt is a cloud-based customer relationship management (CRM) solution that caters to businesses of all sizes across various industries.Interakt helps users capture leads. Existing leads can be imported into... Learn more about - Interakt

devContact is a cloud-based help desk solution for mobile apps. It includes both FAQ and knowledge base tools as well as a live chat feature.devContact offers a searchable database, so users can compile commonl... Learn more about - devContact

HPE Service Manager is a cloud-based help desk management solution that helps businesses handle change and incident management. It is also available for on-premise deployment. Key features include IT processes (i... Learn more about - HP Service Manager

Revegy is a cloud-based sales effectiveness and relationship management platform for midsize to large enterprises. Key features include account information management, portfolio analysis and opportunity planning.... Learn more about - Revegy

SAP Digital CRM is a cloud-based customer relationship management (CRM) solution suitable for small to medium-sized businesses across a variety of industries. Key features include contact, lead and opportunity ma... Learn more about - SAP Digital CRM

Amity is a cloud-based customer relationship management (CRM) solution that helps businesses across various industries to manage interactions with existing and potential customersAmity allows users to automate ... Learn more about - Amity

RedHorse CRM is a windows-based contact manager solution for small and midsize businesses. The product features include customer service and support, knowledge base, project management, reporting, and more. It pr... Learn more about - RedHorse CRM

Pivotal CRM is an on-premise customer relationship management (CRM) solution that caters to businesses of all sizes, helping them manage various CRM processes. It includes marketing automation, lead management, s... Learn more about - Pivotal CRM

IT Incident Software is a cloud-based help desk management solution designed primarily for small and midsize businesses. It helps businesses automate ticketing workflow, track IT assets and manage inventory.IT ... Learn more about - IT Incident Software

ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with conf... Learn more about - ServiceWise

Web Tracks is a cloud-based help desk and IT management solution suitable for small and midsize IT departments looking for a way to track IT assets and manage help desk requests. Web Tracks offers a help desk mod... Learn more about - Web Tracks

Amdocs Customer Management is an on-premise integrated revenue and customer relationship management (CRM) solution tailored to meet the needs of communications service providers (CSPs). It supports functionality ... Learn more about - Amdocs Customer Management

edge CRM is a cloud-based, customizable customer relationship management solution that helps businesses automate and manage operations for sales, service and support teams. The artificial intelligence-based platf... Learn more about - edge CRM

HelpDesk Eddy is a customer support software for any size business in a variety of industries. The solution provides a common channel to interact with customers through multiple communication points including ema... Learn more about - HelpDesk Eddy

BusinessMan is a cloud-based and on-premise business management solution with enterprise resource planning (ERP) and customer relationship management (CRM) as primary modules. Key features include accounting, pur... Learn more about - BusinessMan CRM/ERP

EBSuite provides sales force automation, CRM, project management and customer support solutions. The customer support solution integrates issue capture, assignment, escalation?and resolution tracking and offers a... Learn more about - EBSuite

Sellf is a cloud-based customer relationship management (CRM) solution designed for solo salespeople, freelancers and B2B businesses with small sales teams, helping them build relationships, manage teams and clos... Learn more about - Sellf

Symantec ServiceDesk is an Information Technology Infrastructure Library (ITIL)-based help desk solution that automates infrastructure service management. This system can only be installed on-premise.Symantec S... Learn more about - Symantec ServiceDesk

Watcheezy is a cloud-based customer relationship management (CRM) solution suitable for businesses of all sizes with key features such as live chat, automated chat and behavioral targeting functionalities within ... Learn more about - Watcheezy

HEAT Software is an IT help desk solution with on-premise, cloud-based and mobile options. The system integrates service management with client management, in a both cloud and server-based environment. HEAT can s... Learn more about - HEAT Software Solutions

Total Network Inventory is an on-premise software inventory and PC audit management solution designed for businesses of all sizes. It allows users to scan devices present on a network and provides a report detail... Learn more about - Total Network Inventory

CallPro CRM is a cloud-based sales and marketing solution that comprises email marketing, customer relationship management, lead profiling, website tracking, and outbound calling functionalities. It has the abili... Learn more about - CallPro CRM

bpm'online Service is a help desk application suitable for large companies in a variety of industries. Key features include contact management and communication tools, case management, knowledge management, synch... Learn more about - bpm'online Service

Brand Embassy is a cloud-based customer support platform that focuses on social media monitoring, customer support and social media analytics. It monitors company?s social channels?including Facebook, Twitter, Li... Learn more about - Brand Embassy CRM

CRMnext is a cloud-based customer relationship management (CRM) solution that helps businesses manage customer-related processes, from lead capture to post-sale. Key features include marketing solutions, process ... Learn more about - CRMnext

Lynk is a cloud-based customer support and complaint management solution that caters to mid-size and large organizations across various industries. It is also available for on-premise deployment.Everest receive... Learn more about - Everest

FlexNet Manager Suite is a cloud-based solution for IT assets management and software license optimization. The solution is designed for midsize to large organizations and has clients in education and government ... Learn more about - Flexera

Gazelle by Origo Software is a cloud-based solution that connects information, communications and people on a single platform. The solution provides applications that can be customized to the needs of a business.... Learn more about - Gazelle

IBM SmartCloud Control Desk is a unified IT service and asset management solution that manages business processes for both physical and digital assets. It is an ITIL-compliant solution that integrates with develo... Learn more about - IBM SmartCloud Control Desk

Ivinex is a CRM platform that includes features like contact and account management, sales force automation, custom websites, field service management, call center, inventory tracking and a workflow engine. The s... Learn more about - Ivinex CRM

Over the past decade, V12 Group has been providing marketers with data and technology solutions to increase their customer base. In 2013, they introduced Launchpad, their web-based marketing automation platform. ... Learn more about - Launchpad

Morph.ai is a cloud-based chatbot solution suitable for small to midsize businesses in a variety of industries. The solution provides an AI-powered chatbot that can be deployed on companies? websites.The Morph.... Learn more about - Morph.ai

NGChat is a cloud-based customer chat solution designed for e-commerce businesses of any size. Key features include customer support, activity and conversion monitoring, offline messaging delivery and automated m... Learn more about - NGChat

OrangeCRM is a cloud-based solution designed to aid businesses in managing their relationships with their customers. It is equipped to serve all levels of businesses, from small startups to multinational organiza... Learn more about - OrangeCRM

Vizor from Vector Networks is a cloud-based modular IT management platform that helps businesses to manage their IT and software related assets and services. Additionally, it also helps businesses to manage the l... Learn more about - Vector License Manager

Web+Center is a suite of open source, customizable help desk solutions for IT organizations in almost any industry. The web-based help desk application can be run on-site or in the cloud. With access to 100% of t... Learn more about - Web+Center

SprinxCRM is a cloud-based and on-premise CRM suite for small and midsize businesses with modules for both sales and marketing. These include contact management, pipeline management, sales collaboration, task man... Learn more about - SprinxCRM

Enterprise Service Desk is a help desk solution based on the Information Technology Infrastructure Library (ITIL). It is suitable for small, midsize and global enterprise organizations, alongside local, state and... Learn more about - Enterprise Service Desk

Maple CRM is a cloud-based contact management solution designed for small and midsize businesses. It offers sales and marketing automation, customer support management, document management and analytics.Maple C... Learn more about - Maple CRM

ServiceTonic is a CRM and help desk solution for companies of all sizes in industries including accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and many more. The software if off... Learn more about - ServiceTonic - CRM

Vitalblocks CRM is a customer relationship management (CRM) solution available as both a cloud-based and on-premise service. Main features include a sales module, ticket management, live chat support, custom surv... Learn more about - Vitalblocks CRM

E-Service Suite from Epiphany is a cloud-based solution for NetSuite that helps users manage field service operations. Key features include map dispatching, contact management, billing and invoicing, inventory ma... Learn more about - e-Service Suite

SoftVu is a cloud-based marketing automation solution designed to help financial services automate their marketing operations. It caters to small and mid-size businesses. SoftVu?s marketing automation solution of... Learn more about - SoftVu

SpiceCSM is a cloud-based customer engagement solution for small, midsize and large companies. Primary features include case management, ticket management, inbound and outbound scripting, self-service module, pro... Learn more about - SpiceCSM

WebQA is a cloud-based CRM solution for small to mid-sized clients. The solution provides applications for customer service, account management, issue tracking and e-mail management. Employee provisioning allows ... Learn more about - WebQA

Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and configuration details using standardized CMDB (configuration management database) organization... Learn more about - Richmond ServiceDesk

Bearbook is a cloud based CRM solution to help the businesses in sales management.??Bearbook designed CRM to simplify sales workflow of sales professionals. Awesome features like Built-in Call & SMS, Two-way emai... Learn more about - Bearbook CRM

Cynergy Software is a help desk and customer relationship management (CRM) solution for both internal employee and external customer ticketing support. Key features include detailed ticketing, a knowledge base, c... Learn more about - Cynergy Software

Created for businesses of all sizes, dbSignals is a fit for both B2B and B2C companies needing a sales and marketing automation system to track client data, nurture leads, and boost customer engagement. The syste... Learn more about - dbSignals

Efficy CRM is a customer relationship management (CRM) solution designed for midsize businesses and large enterprises. It offers sales automation, marketing automation, customer service, project management and re... Learn more about - Efficy

eQuip! is an enterprise asset management solution that helps users improve the operational efficiency of IT departments.eQuip! features an asset database that allows users to store their asset information in a ... Learn more about - eQuip!

Evayadesk?s RocTik Ticketing System is a cloud-based customer relationship management (CRM) solution geared to software developers. It is suitable for small and midsize businesses with up to 500 employees. RocTik... Learn more about - evayadesk

Feusd is a cloud-based customer relationship management (CRM) solution that specializes in membership management for businesses having customers subscribing to their services.Feusd allows users to set up differ... Learn more about - Feusd

HeyBubble is a cloud-based help desk solution specializing in live chat support. This software is suitable for small and midsize businesses across all industries.Users can customize their chats to reflect their... Learn more about - HeyBubble

MyCRMonCall is a cloud-based customer relationship management (CRM) solution suitable for small to midsize manufacturing businesses. Key features include sales force automation, social CRM, marketing automation, ... Learn more about - MyCRMonCall.com

ResponseQue is a cloud-based automated live chat solution that helps customers find the answers they need while supporting operations. The solution helps users add live support to the websites and removes spam an... Learn more about - ResponseQue.com

SAP Cloud for Sales is a cloud-based suite of sales-centric applications from?SAP. Cloud for Sales offers applications for sales force automation, sales collaboration, sales enablement and predictive analytics.... Learn more about - SAP Cloud for Sales

SAP Cloud for Service is an online software solution for customer service and support (CSS) by SAP, a longtime leader in the enterprise resource planning (ERP) and customer relationship management (CRM) space.T... Learn more about - SAP Cloud for Service

SAP Marketing Suite is a cloud-based marketing solution from SAP that helps businesses gain information about their customers and deliver relevant experiences across all channels. Key features include lead scorin... Learn more about - SAP Marketing Suite

Second CRM offers a contact database with sales and marketing capabilities built for small to midsize businesses. It features lead generation functionality that allows users to consolidate leads from email, websi... Learn more about - Second CRM

Smart Touch Interactive is a cloud-based customer relationship management platform designed specifically for homebuilders and real estate agents. It is a suite of applications that help businesses understand the ... Learn more about - SmartTouch Interactive

TechnologyEssentials from Dude Solutions is a comprehensive Help Desk and Customer Service & Support program designed to help IT professionals in a variety of small-to-midsized businesses. TechnologyEssentials is... Learn more about - TechnologyEssentials

Telemation is an on-premise customer relationship management (CRM) solution for call centers offered by Database Systems Corp. (DSC). Telemation provides users with its own telephony system and uses computer tele... Learn more about - Telemation

Velocity Rocket provides a customer relationship management (CRM) for small businesses that include sales process management, lead and task management, data visualization and reporting functionality.Sales proce... Learn more about - Velocity Rocket

Vizor from Vector Networks is a cloud-based modular IT management platform that helps businesses to manage their IT and software related assets and services. Additionally, it also helps businesses to manage the l... Learn more about - Vizor Complete

Zervicio is a customer relationship management (CRM) solution designed to manage after-sale customer support. It can be deployed on-premise or as a cloud-based solution. Key features include support ticket genera... Learn more about - Zervicio

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