Top 10 Customer Experience Software in 2019

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Most Popular - Customer Experience Software in 2019


Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey ... Learn more about - Qualtrics Customer Experience

Intouch Insight's powerful customer experience software helps brands drive business improvements through better experiences. Collect feedback and seamlessly combine it with data from any source such as CRM, POS, ... Learn more about - Intouch Insight

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of... Learn more about - Delighted

SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response ra... Learn more about - SurveyMonkey CX

Podium is trusted by over 130,000 users to get more reviews on sites like Google, Facebook, HealthGrades & more to improve the customer experience and understand what makes your business successful. The Podium pl... Learn more about - Podium

Kilterly is designed to enhance the customer experience and reduce churn with easy-to-use software that provides data-driven insight and automated customer outreach. Our software combines powerful proprietary sur... Learn more about - Kilterly

Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving Customer Experience. Use beautiful and engaging surveys, automated notifications and workflows, an... Learn more about - Key Survey

MaritzCX is customer experience (CX) management for big business. Organizations need CX programs that drive high value and high return. We help increase customer retention and lifetime value by ingraining custome... Learn more about - MaritzCX

Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce acti... Learn more about - Keatext

Kustomer is next-gen customer experience solution for Customer Management, Service, and Support. Used by people-first brands like Away, Glossier, and Ring. Kustomer enables you to know everything about customers ... Learn more about - Kustomer

Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with customer inte... Learn more about - Five9

CMNTY is a powerful online platform used by today's most innovative brands and marketing research agencies to build customer insights communities. Through continuous dialogue with customers in dedicated online pl... Learn more about - CMNTY Platform

Get real time customer feedback to drive customer retention and referrals. AskNicely automatically emails customers a simple two-question email survey (based on the Net Promoter Score customer loyalty framework) ... Learn more about - AskNicely NPS Software

Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place. Wi... Learn more about - Nextiva CRM

Hotjar is the fast & visual way to understand your users. Hotjar is everything your team needs to get instant visual feedback, see how people are really using your siteand uncover insights to make the right chan... Learn more about - Hotjar

Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory M... Learn more about - Zoho CRM

Newired empowers companies to speed up user onboarding on virtually any web application, by making the user learn and perform on the go. We shall not forget that digital is, first and foremost, for people. Our 1... Learn more about - Newired

Chat is becoming the most prefered way that customers choose to interact with businesses, and that's why we built amoCRM to connect with customers on their terms. Multi-channel communication lets you converse thr... Learn more about - amoCRM

Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketi... Learn more about - Zoho CRM Plus

Improve the customer experience with an all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. The Genesys PureCloud platform is a s... Learn more about - Genesys PureCloud

Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive ... Learn more about - Zendesk

Simple yet powerful customer retention and acquisition platform. Build your own branded rewards program.... Learn more about - TapMango

Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled website walkt... Learn more about - Nickelled

SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. ... Learn more about - SurveySparrow

Net Promoter Score (NPS) software helping you collect, analyze and act on customer and employee feedback. Send NPS surveys by email or SMS, add surveys to your website, or gather feedback at training events.NPS... Learn more about - SightMill - NPS Software

Userfeel is a usability testing tool that gives you videos of real users speaking their thoughts as they use your website or app.Userfeel was designed and developed by Usability Researchers for Usability Researc... Learn more about - Userfeel.com

---> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to use an exceptional customer experience to create advocates by getting them to recommend you to all their friends via online... Learn more about - NiceJob

BirdEye enables you to be the best business. BirdEye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use BirdEye to manage their reviews, be found onli... Learn more about - BirdEye

Aimtell enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then are automa... Learn more about - Aimtell

The Thought Industries award-winning Learning Business Platform is helping for-profit training organizations, software companies, consulting firms, associations, CEU providers, and more drive revenue and scale le... Learn more about - Thought Industries

In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople ... Learn more about - Pipedrive

Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. Usin... Learn more about - Whatfix

ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, Chu... Learn more about - ChurnZero

Falcon.io provides a platform for social media marketing and customer experience management. It features tools for social media listening, engagement, publishing, measuring and customer data management. Marketers... Learn more about - Falcon.io

ITC delivers frictionless customer experience by consolidating all digital channels into a single interface with CRM integration, allowing for a consistent customer experience across all channels and empowering y... Learn more about - InTheChat

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free C... Learn more about - Fivestars

Ecrion makes software for companies who want to establish genuine, 1-to-1 connections with their customers across multiple engagement channels. Our customers effectively communicate and engage with their audience... Learn more about - Ecrion Engage

Our customizable one question survey will allow you to easily determine who your most loyal customers are. Through a customizable one question survey, you can ask your customers how likely they would be to refer ... Learn more about - OSI Feedback

The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use and Application Performance Management. Get started in 30 minutes with SDK integ... Learn more about - Revulytics Usage Intelligence

UJET is a modern cloud contact center software company providing phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform deli... Learn more about - UJET

Customer Journey Mapping Innovation Award for 2018 was presented to CFN Insight, the leading journey mapping platform to help companies track, manage, and enhance their customers journey. CX is becoming the most ... Learn more about - CFN Insight

ReviewTrackers is the award-winning reputation and review management software trusted by over 40,000 businesses. Track reviews on Facebook, Google, TripAdvisor, and 100+ review sites. Centralize all your review ... Learn more about - ReviewTrackers

Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, LinkedIn an... Learn more about - Sprout Social

elevio makes your product easier to learn. Empower your customers with contextual help, visual prompts and in-app access to support, surveys and forms. Integrate your support stack and capture user behavior for n... Learn more about - elevio

One dashboard that let's you: Generate more positive reviews on websites that matter like Google and Yelp, Update business information in every online directory, Add a widget to your website to showcase online re... Learn more about - Reputation Desk

TeamSupport is the only customer experience software built for business to business, including all the features you need in B2B: a robust customer database, custom SLA management, customer alerts, proprietary cus... Learn more about - TeamSupport

Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and graphical annotations that engages visitors, showcases ke... Learn more about - Toonimo

Swell CX is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most peo... Learn more about - Swell CX

Q One is a SaaS (software-as-a-service) single cloud-based, multi-channel, multi-currency, and multi-lingual market research platform offering a full range of features for research professionals and organization ... Learn more about - Q One

Preferrd is a reputation management platform built specifically for the recruitment industry. We help recruitment agencies build trust with both candidates and clients by collecting and leveraging reviews.Recrui... Learn more about - Preferrd

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and custom... Learn more about - Zoho Desk

Bitrix24 #1 free customer success and customer relationship management platform used by 4 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals,... Learn more about - Bitrix24

MirrorWave is a feedback system that drives profitable business outcomes for businesses who are serious about their deep, enduring customer relationships - with individual customers, strategic accounts or 2-way p... Learn more about - MirrorWave Feedback Management System

Reputology is the best-of-breed Customer Experience platform that helps multi-location enterprises innovate based on customer feedback.Engage unhappy customers quickly & monitor anywhere customer feedback happen... Learn more about - Reputology

SendX is an Intuitive, Affordable & Feature-rich Email Marketing Software for marketers & business owners. SendX prides itself on enabling marketers with one of the simplest UIs in the industry. SendX provides un... Learn more about - SendX

Smartlook is a qualitative analytics solution for web and mobile helping over 200,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent they using that ... Learn more about - Smartlook

Capture user behavior data, segment users, and then take action through in-application messaging, surveys and polls.... Learn more about - Pendo Platform

#1 SMS software for SMBs and enterprise companies. Zingle helps businesses communicate with customers via text.... Learn more about - Zingle

Cloud reputation management system that allows large enterprises to monitor or manage online ratings and respond to customer feedback.... Learn more about - Reputation.com

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.... Learn more about - Preferred Patron Loyalty

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.... Learn more about - Cloud Call Center

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in todays overwhelming digital world.... Learn more about - WalkMe

Chatbot making platform to creates chatbots that automatically collects data from website visitors.... Learn more about - Collect.chat

GetFeedback is easy-to-use survey software that helps you send better surveys and collect better feedback.... Learn more about - GetFeedback

Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform.... Learn more about - FullStory

UserTesting helps organizations to create the best customer experience powered by human insights.... Learn more about - UserTesting

Userpilot helps product, UX & customer success teams increase user adoption through behavior driven product experiences. Code-Free.... Learn more about - Userpilot

Cloud-based customer feedback software that assists firms with multi channel distribution, visual customization and survey creation.... Learn more about - Feedbackly

An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques.... Learn more about - UXPressia

Store, analyze, and collaborate on user research, making it easy to see patterns, discover insights, and decide what to do next.... Learn more about - Dovetail

Collect more customer feedback with a simple to implement and simpler to use smiley face CSAT survey.... Learn more about - SmileBack

A modern customer experience platform helping businesses create personalized interactions at every step of the customer journey.... Learn more about - involve.me

Bolstra is ideal for medium sized to large enterprise B2B companies who have recurring revenue streams and deliver high value services... Learn more about - Bolstra

Feedback Lite is a customer feedback tool designed to assist website owners and operators to survey their visitors.... Learn more about - Feedback Lite

Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers.... Learn more about - Wix Answers

iGrafx delivers proven ROI to the largest enterprises in the world.... Learn more about - iGrafx

MoEngage is an intelligent marketing cloud that proactively engages users through the right channel, at the right time.... Learn more about - MoEngage

Surveypal is an online survey platform that helps you measure and improve the customer experience... Learn more about - Surveypal

Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more.... Learn more about - FeedbackExpress

Customer experience solution for on the spot customer feedback via cell phone - that helps stop customer defection.... Learn more about - Opiniator

The world's most engaging software for driving business performance - by listening to customers and improving their experience.... Learn more about - Medallia Enterprise

Go beyond traditional analytics and truly understand your customers.... Learn more about - Woopra

Clicktools is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience.... Learn more about - Clicktools

Offline survey app designed for market research data collection, customer feedback, lead capture and much more.... Learn more about - GoSurvey

CX platform which helps everyone in the organization make smarter and informed decisions by listing to customers.... Learn more about - Survey2Connect

Totango is a customer success platform that drives action and focus for teams and predictable results for management.... Learn more about - Totango

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.... Learn more about - UserVoice

Amazon feedback and product review software that helps merchants get more improve seller reputation, & increase sales.... Learn more about - FeedbackFive

Complete, cloud-enabled customer experience solution; differentiate your company across all channels, touch points, and interactions.... Learn more about - Oracle CX

The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens.... Learn more about - UXprobe

Customer experience management solution for businesses. Let's you listen to the voice of your customers, and act on it in real time.... Learn more about - Survaider

Manage your Customer Experience with our Fully integrated ActionTracker. Utilize our Scorecard to identify your low performers!... Learn more about - ActionTracker

Collect, manage, and analyze in-app customer feedback, on websites and mobile apps (iOS, Android).... Learn more about - Doorbell.io

Helping small businesses get five star reviews in seconds.... Learn more about - ReviewSpreader

A reservation, seating and guest management solution for hospitality operators to acquire, engage & understand guests.... Learn more about - SevenRooms

Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues.... Learn more about - TalkToTheManager

Conversocial is the digital customer care platform for social messaging.... Learn more about - Conversocial

CCM solution that helps companies manage and deliver personalized communications from one platform.... Learn more about - Inspire

An enterprise-grade platform that enables companies to create and connect personalized digital experiences across all devices.... Learn more about - Liferay Digital Experience Platform

Moxtra is the embeddable collaboration companion that works the way teams do: flexibly and simply, in real-time or anytime.... Learn more about - Moxtra

Qualitista is a conversation review tool for support teams that makes giving feedback to agents easy and systematic.... Learn more about - Qualitista

Collect feedback at the point of experience as it happens. The kiosk is simple and fast, making it easier for your customers to review.... Learn more about - ServiceGuru Rating Kiosk

Helps marketers create engaging, casual learning experiences for their audiences, generating deep data and qualified leads.... Learn more about - CredSpark

Mobile workforce management software with real-time appointment booking, job scheduling, SLA monitoring, and job dispatch options.... Learn more about - ServicePower

Cloudcherry is a Real-Time Customer Experience Analytics product to track & measure Customer Delight... Learn more about - CloudCherry

Customer feedback tool for businesses of all sizes that transforms 1 click feedback requests into positive online reviews, testimonials... Learn more about - Feedb

Thoughtexchanges community intelligence software empowers leaders to ask open-ended questions and get answers in real time.... Learn more about - Thoughtexchange

Feedback tool for websites and apps that lets you build a better product and make better decisions with visual feedback.... Learn more about - Userback

Easily & automatically get more 5-star reviews from customers, & prevent negative ones. Improve online reputation. Free review report!... Learn more about - Review Camp

Real-time customer feedback platform for brick & mortar businesses.... Learn more about - Talk2us

Save your customers' valuable time in finding information on a website or web app... Learn more about - Airim

A customer satisfaction survey tool that monitors client sanctification to identify unhappy customers.... Learn more about - Client Heartbeat

Display ads tailor-made for Account Based Marketing (ABM) influence key accounts quickly and easily.... Learn more about - ListenLoop

Customer experience suite that uses mobile access, live chat, and customer analytics to provide a complete ecommerce experience.... Learn more about - Moxie

User experience (UX) analytics and optimization platform that improves conversion rates and creates ideal customer journeys.... Learn more about - ContentSquare

Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business.... Learn more about - Field Solution Group

Customer experience management tool that helps business personalization through daily support and analysis.... Learn more about - InMoment

Conversation builds relationship. Businesses have conversations with individual customers at scale on Layer's enterprise platform.... Learn more about - Layer Customer Conversation Platform

A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence.... Learn more about - SmartAction Speech IVR System

Provides visibility, insight, and answers to hep companies improve online conversion and customer retention.... Learn more about - Tealeaf

Watch actual browsing behavior. Optimize website usability. Boost conversion rates. Visualize user behavior with heatmaps.... Learn more about - ClickTale

CLM automation tool that helps schedule and deploy email, voice, fax, text, and direct mail via drip/nurture marketing campaigns.... Learn more about - Customer Lifecycle Marketing

Inquisium helps businesses of all sizes, across all industries create compelling feedback programs that glean actionable insights.... Learn more about - Inquisium

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.... Learn more about - INTOUCH

Quantum Metric delivers Digital Experience Intelligence via unparalleled customer visibility and data-driven decision making.... Learn more about - Quantum Metric

The Most Powerful Customer Success Software.... Learn more about - Amity

Analyzes and visualizes process data and voice-of-customer data along the customer journey.... Learn more about - cx/omni CXM cloud

Helps companies capture the customer insights they need to make data-driven decisions and improve their businesses.... Learn more about - MyFeelBack

Uncover insights to build a better CX. Turn your existing feedback into actionable insights using AI-powered thematic analysis... Learn more about - Thematic

AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions.... Learn more about - AnswerDash

Survey software that allows you to send surveys over multiple platforms and provides easy analytics and reports to assist.... Learn more about - Antlere

Software and users to help companies collect real-world feedback, bug reports, and usability videos to improve their products.... Learn more about - Beta Testing

Knowledge base and contact management designed to get staff and consumers to great answers fast via self-service & assisted support.... Learn more about - FuzeDigital

The fastest, smartest and easiest solution for processing customer feedback into actionable insights.... Learn more about - Lumoa

Easiest app for collecting more feedback from your customers via automated text message conversations.... Learn more about - Outreach

The cheapest and simplest Net Promoter Score email survey tool to track customer satisfaction. Multilanguage, code-free customization.... Learn more about - Promoter Ninja for NPS

Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform.... Learn more about - ThoughtBuzz

User-friendly software enabling creation of powerful and valuable survey research and feedback applications.... Learn more about - Confirmit

Experiture lets you create, launch, measure, and optimize highly individualized marketing programs across email, web, mobile and more.... Learn more about - Experiture

Easy to use software to turn customer feedback into true employee enthusiasm & culture change, right to the frontline.... Learn more about - Hello Customer

Enterprise guidance and engagement platform that enables reduction of training costs and onboarding through on-screen guidance.... Learn more about - JumpSeat

AI Content Optimizing Customer Journeys... Learn more about - Knexus

Web-based solution that enables customer experience through analysis, custom dashboard, feedback management and more.... Learn more about - Voice of the Customer HUB

Yekaliva is an intelligent chatbot platform designed to help track leads, scale customer support, and automate workflows.... Learn more about - Yekaliva

Customer feedback made easy through one-click and NPS surveys.... Learn more about - YesInsights

CX Map is a Customer Experience Analytics tool that enables you to collect behavior insights and run experiments to increase sales.... Learn more about - CX Map

iperceptions is a global leader in Voice of the Customer solutions, helping the world's most respected brands become customer-centric.... Learn more about - iperceptions platform

Digital experience delivery platform utilizing machine learning to help companies understand, identify & influence customers.... Learn more about - Qubit

Modern Customer Experience (CX) management software. NPS, CSAT & CES microsurveys help you improve your customer journey.... Learn more about - Wootric

UserIQ is a Customer Growth Platform that empowers SaaS companies to foster growth beyond the funnel.... Learn more about - UserIQ

Real-time CX Solution that empowers you to review, measure, & analyze customer satisfaction through multiple channels API integration.... Learn more about - CHI Express

Customer experience analytics platform that helps gather insights into customer's buying behavior, sentiments and satisfaction levels.... Learn more about - Customer Experience Analytics Platform

Marketing automation that turns visitors into customers with eCRM and a full range of marketing instruments... Learn more about - Dashly

Innovative engagement using software-based "Emotion Sensors" in an inclusive and sophisticated platform.... Learn more about - Emovyz

An online solution for keeping your customer information in one place. Features include dashboards, event tracking, and messaging.... Learn more about - Fancy Support

Capture actionable customer insights with in-site surveys and polls. Find growth opportunities, increase revenue and conversions.... Learn more about - Informizely

Make it easier for hotels, restaurants, stores to measure Customer Satisfaction on real-time and turn data into quick actionable steps... Learn more about - INSTANT Insight

We're an enterprise platform that makes it easier than ever for you to deliver highly-personalized mobile experiences to your customers... Learn more about - Lumavate

Survey tool for HR, market, panel research via web or mobile phone. Offers analysis with cross tabulations, real-time results, etc.... Learn more about - Netigate

A Better Way to Understand CustomersLink the voice of your customer to the business metrics that matter most.... Learn more about - OdinAnswers

Check-ins made simple and easy!... Learn more about - One Tap Check-In

Customer Experience Management solution that comprises set of functions to track consumer behavior throughout the buying journey.... Learn more about - OpenText CEM

Exchange real-time text messages, and accept payments from your customers all within the conversation.... Learn more about - Rhombus

Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement.... Learn more about - Satsum

Customer experience platform that integrates data from behavioral patterns, transactions, and helps to better understand customers.... Learn more about - ServIntuit

Create customer journey maps, personas and stakeholder maps online. Collaborate with others, share your maps, and present your findings... Learn more about - Smaply

The smart efficient way to work with social media and email. SoDash provides social media monitoring, customer engagement & analytics.... Learn more about - SoDash

Powerful platform for website owners that streamlines the entire process of customer testimonial gathering and display.... Learn more about - Spectoos

Operationalize your customer experience and gain valuable ideas and feedback to improve with agility and speed.... Learn more about - The Experience Manager

TopBox provides a streamlined and cost-efficient B2B customer-feedback solution to help SMBs grow through strategic insights.... Learn more about - TopBox

UserReplay reveals the truth about your customers' online experiences by recording and analyzing every website journey.... Learn more about - UserReplay

Platform for collecting video, audio and photo reviews. Reward your customers for reviews, increase sales with strong social proof.... Learn more about - Video Reviews

Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot... Learn more about - Whisbi

Wizu is an AI powered chatbot for conversational surveys designed to increase response rates and improve customer experience.... Learn more about - Wizu

Cloud-based platform that helps organizations and enterprises deliver product content across all customer touchpoints.... Learn more about - Zoomin Docs

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers.... Learn more about - Cincom Synchrony

Aptrinsic provides an all-in-one product experience platform that enables product teams to onboard, retain, and grow customers.... Learn more about - Aptrinsic

Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.... Learn more about - CustomerGauge

Capture real-time customer feedback and respond instantly with options such as alerts, coupons, social media integration and more.... Learn more about - know'N'act

mParticle is the customer data platform for the connected age.... Learn more about - mParticle

Extend your web app to provide help articles, user onboarding tours, context help, and in-app messages.... Learn more about - Guideblocks

Cloud based solution for customer engagement. Features include walkthrough creation, onboarding guides, and product documentation.... Learn more about - Inline Manual

Usabilla provides various user feedback solutions that allow businesses to continuously improve the UX and UI of their websites.... Learn more about - Usabilla

Web based platform that provides a continuous and closed loop connection with the consumer community for communication in a simple way.... Learn more about - AfterSell

Alerting & analytics solution for CRM & ERP systems. Monitors data sources - alerts when the customer experience requires attention.... Learn more about - Alpine Metrics

Grow your business by gaining customer loyalty with a world class customer contact center software... Learn more about - Ameyo Engage

Customer experience platform that enables identification of Salesforce frequency and usage specificity through contact centers.... Learn more about - Applango

User feedback and bug reporting tool that's easy to use, customizable, and works right inside your website.... Learn more about - Appzi User Feedback

Auryc is a real-time journey intelligence platform that helps organizations have a visual insight into their customer's journey... Learn more about - Auryc

Customer journey solution that leverages behavioral analytics to helps users with sales, efficiency, and demand generation.... Learn more about - Awaken

BPA Quality & Risk Management is built on Microsoft Office 365 and SharePoint technologies, delivering a superior user experience.... Learn more about - BPA Quality

Brandelp helps every business/product to collect the right feedback for improving themselves.... Learn more about - Brandelp.com

Dexem Call Manager helps companies to boost their Sales efficiency and customer experience with the potential of phone calls data.... Learn more about - Call Manager

Supports the end-to-end customer journey across channels, from the initial interaction with your brand to contact with you.... Learn more about - Centriam CX

Customer experience platform that helps consolidate and manage customer data, campaigns and email marketing decisions.... Learn more about - Chameleon

The simple, Wi-Fi based customer recognition and relationship tool.... Learn more about - Cheerfy

Merges thousands of different ways of handling customer product complaints into one platform.... Learn more about - Claimlane

Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work.... Learn more about - Clarabridge CX Suite

User research and customer development platform that helps companies of all sizes to learn from their users.... Learn more about - ConfirmKit

CRM Aapya-Customer Experience management solution for restaurants to manage operations & improve the same and customer experience.... Learn more about - CRM Aapya

A powerful tool for identifying customer's needs. Pinpoint weaknesses to drive improvement.... Learn more about - CSM:move

Saas too that helps brands build trust and enable customers to make smart decisions by providing unbiased & trustworthy information.... Learn more about - Customer Empowerment Exchange

Customer experience management platform designed to ingest customer data and instantly turn it into actionable insights.... Learn more about - Customer Experience Management Platform

Fully managed customer experience software solution with trending capabilities and text analytics.... Learn more about - Customer Monitor

Receive real-time customer feedback & alerts sent to you directly. NPS dashboards, closed-loop communication, online reviews and more.... Learn more about - Customer Radar

Easiest and fastest way tounderstand the human behind the screen.... Learn more about - cux.io

Cxense enables publishers, ecommerce retailers & brands to fuse, analyse and activate their data to deliver true 1:1 user experiences.... Learn more about - Cxense

CXONCLOUD is an ALL-IN-ONE App to create, manage & measure your end-to-end customer experience in simple clicks & fills.... Learn more about - CXONCLOUD

Customer experience solution that helps businesses analyze insights with features such as operational efficiency and management.... Learn more about - DatapointEurope

DictaNova is a SaaS-based customer analytics software that gathers feedback scores, customer reviews and provides insights... Learn more about - DictaNova

Use DigitalCX to deliver highly personalised self-service, sales and customer engagement across every digital channel and device.... Learn more about - DigitalCX

Offers a robust content library and sends personalized one-to-one communications between sales and clients.... Learn more about - DigitalReach

End-to-end digitization platform for restaurants to increase customer base and for increasing margins.... Learn more about - Dini

eGain's unified knowledge management and customer engagement solution suite powers digital transformation for leading brands.... Learn more about - eGain Suite

Measures customer experience through emotions, scientifically, helping businesses make informed decisions that impact results.... Learn more about - Emolytics

Collect and measure both perception and fact-based data from disparate systems to power a different, improved, customer experience.... Learn more about - Encompass CX

Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty.... Learn more about - Enterprise Feedback Management

Transforms evaluations and customer feedback to gather smart data and make real improvements to your courses, programs, or events.... Learn more about - Evaluat

Customer service intake, resolution and reporting software with automated routing and threshold escalations.... Learn more about - Falcon

Real-time tracking and analytics, enabling brick-and-mortar stores unique customer experience and an increase in retention & sales.... Learn more about - FastSensor

FellaFeeds is a feedback software, which enables the offline stores to get Customers feedback on digital devices and build ....... Learn more about - Feedback App Fellafeeds

A feedback solution for creation and distribution of surveys, and to monitor responses in real time for customer service improvement.... Learn more about - Feedback INN

Customer engagement and reputation management tool which enables users to derive insights through performance profiling.... Learn more about - Feefo

Feelingstream helps large service companies improve customer experience, increase profit, and reduce churn.... Learn more about - Feelingstream

Enables your customer focused teams and organisation as a whole to track, interpret and act on the key challenges customers face.... Learn more about - Fizz Customer Experience Platform

CEM platform that allows you to monitor performance and training needs, assess customer sentiment and effectively resolve every issue.... Learn more about - Foresight

FoxMetrics product suite combines shopping cart recovery and personalization tools with customer surveys.... Learn more about - FoxMetrics

Monitor, manage and personalize communication with your digital customers.... Learn more about - Freespee

Personalized guest engagement and experience service for luxury and boutique hotels that allows for easy lead generation.... Learn more about - Genuyn

A software suite for tracking human emotions and web analytics displayed into reporting tools called the Emolytics.... Learn more about - GetSmily

Cloud based solution for customer loyalty and feedback. Features include analytics and marketing capabilities.... Learn more about - Gourmetmiles

Customer experience management solution that improves decision making and helps to increase profitability.... Learn more about - Greenwich AIM

Customer engagement platform that facilitates communication between company and its clients through online customer community.... Learn more about - Heeduser

Enable hotels to create memorable experiences, resolve issues in-stay & build strong relationships through improved guest engagement.... Learn more about - Helix

A simple, end-to-end customer communication platform that ensures your brand is delivering on its promise.... Learn more about - Howazit

Improo helps to manage feedback from customers in order to find weaknesses by which company lose consumers.... Learn more about - Improo

Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service.... Learn more about - Inbify

Digital customer experience platform that simplifies and enhances the way consumers engage with products.... Learn more about - Informedy

A service that uses data science to analyse customer engagement.... Learn more about - InnerTrends

CX platform that helps collect & analyze customer feedback from various data sources such as surveys, social media, emails and more.... Learn more about - inQuba CX

A SaaS to plan, manage, and track UX research work and make sense of your research findings.... Learn more about - Just Ask Users

A platform to create amazing seamless customer experiences that delight your customers at every touch point.... Learn more about - Kademi

Using unique semantic technology, our solution combines social monitoring, CEM, moderation and real time insights.... Learn more about - Keepcon

Kibo works with your existing systems and resources to drive a seamless, personal experience for your customers Today!... Learn more about - Kibo Real-Time Individualization

Kitewheel delivers AI driven, omni-channel customer experiences in real time.... Learn more about - Kitewheel

Software that measures the customer experience and comes with co-creation, social media, and rewards.... Learn more about - Limetropy

The LitmusWorld platform enables clients to Measure, Act and Improve business processes that drive the customer centricity agenda.... Learn more about - LitmusWorld Customer Experience

Real-time customer insights that are relevant to your location and simple for service teams to act upon.... Learn more about - Local Measure

Powered with AI, ML & Big Data and automation technologies, a complete digital marketing & customer experience solution.... Learn more about - Locobuzz

Enables call center managers to focus on call center metrics and call center performance.... Learn more about - Metaphor Engage

Mize CX Platform enables manufacturers to deliver better customer service and generate more sales and profits from the install base.... Learn more about - Mize CX Platform

Feedback management tool which enables enterprises to establish digital presence through customer engagement.... Learn more about - Mopinion

Simple & powerful process software for businesses that brings your processes to life, empowers your team & delights clients.... Learn more about - Nextpond

Captures voice, e-mail, chat, & screen activity along with call details. Analysis tools quickly pinpoint opportunities for improvement.... Learn more about - NICE Customer Experience Analytics

The OMQ Help is an intelligent FAQ. The Solutions for eventually appearing questions are provided to the customer.... Learn more about - OMQ Help

Proactively manage the performance of critical Web applications & infrastructure from a browser-based console.... Learn more about - OneSight

Contact center solutions provide all the functionality and features required to engage in comprehensive Workforce Optimization.... Learn more about - OnviCord

Customer experience management platform with personalized interactions with customers, actionable intelligence, and is multi-channel.... Learn more about - OPINATOR

Patient flow management solution with appointment system, calendaring, and messaging features. Add-ons available.... Learn more about - Orchestra

Measure & improve customer experience, manage reputation and run effective marketing campaigns.... Learn more about - Ovation

PAM

PAM 360 creates deeper, truly connected, omni-channel experiences from door to destination that turns visitors into fans.... Learn more about - PAM

piHappiness Customer Feedback App measures customer satisfaction by using customizable Customer Satisfaction Surveys.... Learn more about - piHAPPINESS

A feedback company that provides solutions for form creation, live chat widgets, targeted marketing campaigns, and more.... Learn more about - Pisano

Mobile Product Managers can design and deliver onboarding flows and tips to users without distracting busy developers. No Code required... Learn more about - Pointzi

Customer insights for product teams. Understand customer needs and issues based on your Intercom conversations.... Learn more about - Prodsight

An app that allows customers to submit feedback about services they received directly to the business owner without the use of paper.... Learn more about - Pulseinn

A SaaS platform to Improve CX by analyzing clients' emotions into the comments and extract insights from the customer journey.... Learn more about - Qemotion

Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment.... Learn more about - Queaxis

Web-based solution for project managers, marketers, and user experience directors.... Learn more about - Ramen

Reifier is a fuzzy matching engine to find similar entities and discover, enhance and consolidate business information.... Learn more about - Reifier

Leading software intelligence for written high volume customer communication with perfect precision across all channels.... Learn more about - ReplyOne

Customer experience management platform that helps build customer advocacy and reduce customer defection.... Learn more about - ResponseTek:CEM

Review management solution that helps businesses with positive reviews, customer segmentation, feedback, and online profiles.... Learn more about - Review Loops

Gives buyers the ability to post reviews, rate products on the website, and share them on social media platforms as well.... Learn more about - ReviewCaddy

Customer experience platform that enables businesses to implement improvement strategies through issue tracking and reports.... Learn more about - SATISFYD

SeeVolution offers Live Heatmap customer experience tool to help you understand how your customers engage with your site.... Learn more about - SeeVolution

Text analytics platform that tells you what customers think and want in real-time.... Learn more about - Semeon Insights

Make instructions beautiful and show anyone how to do anything. Create web-based, embeddable how-tos or tutorial guides for any device.... Learn more about - ShowHows

Cloud customer engagement and feedback collection application for small businesses.... Learn more about - SimpleFeedback

Skyfii helps businesses analyze, predict, and influence visitor behavior across digital and physical experiences.... Learn more about - Skyfii IO

Improve your customers journey by allowing them to call you in 1 click from your website with 1 click. Receive those contextual calls.... Learn more about - SnapCall

Entirely customizable from features to design, SOMTAB is the only CX platform that is perfectly matched to your organizations DNA.... Learn more about - SOMTAB

Make any digital display you already have interactive!... Learn more about - Sophatar

Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data.... Learn more about - Sparkcentral Customer Engagement Platform

Enterprise grade assessment platform to help capture feedback in both offline and online modes.... Learn more about - StoryPulse

Customer experience reporting and customer experience analytics software.... Learn more about - Syngro Eye CX

Survey tool for offline & online data collection. Install in stores across the world, on your website or in mails.... Learn more about - Tabsurvey

The local CRM driven by customer engagement and trackable retention revenue.... Learn more about - Tattle

A customer feedback analysis and management product. Tatvam helps you, monitor, analyze, and gather insights about your business.... Learn more about - Tatvam

Measure customer sentiment and feedback with Thermostat's specialized NPS and CSAT surveys.... Learn more about - Thermostat

Multi-channel customer service software fully powered by artificial intelligence.... Learn more about - ThinkOwl

An easy-to-use professional SaaS data collection platform that enables you to gather high quality data in realtime.... Learn more about - trustMinder

Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers.... Learn more about - UI Contact

Automatically tracks user activity and user experience metrics to give you a holistic view of how your SaaS is being used.... Learn more about - UserSignals

Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more.... Learn more about - UX360

Reputation management tools that can help your business improve star ratings on major review websites. Reviews monitoring included.... Learn more about - Verified Credible

Marketing platform that connects consumer offline and online buying behavior into actionable insights.... Learn more about - Weezmo

Cloud-based platform that helps digital marketers and customer experience professionals visualize and manage omnichannel marketing.... Learn more about - Whatsnexx

Witbe provides technologies to monitor the Quality of Experience (QoE) delivered to the End-Users of any interactive service.... Learn more about - Witbe

Wizper helps companies deliver a better customer experience by turning operational data into actionable advice to improve performance.... Learn more about - Wizper

Worthix is the first CX survey built with AI, using NLPs to feed questions according to how the customer is responding.... Learn more about - Worthix

Widget and platform that enables your customer to select any part of your website and give feedback specifically about it.... Learn more about - Zinputs

Get real time customer feedback to drive customer retention and referrals. AskNicely automatically emails customers a simple two-question email survey (based on the Net Promoter Score customer loyalty framework) ... Learn more about - AskNicely

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free C... Learn more about - Fivestars Loyalty

Customer Journey Mapping Innovation Award for 2018 was presented to CFN Insight, the leading journey mapping platform to help companies track, manage, and enhance their customers journey. CX is becoming the most ... Learn more about - CustomerFirst Now

Q One is a SaaS (software-as-a-service) single cloud-based, multi-channel, multi-currency, and multi-lingual market research platform offering a full range of features for research professionals and organization ... Learn more about - Q One Tech

MirrorWave is a feedback system that drives profitable business outcomes for businesses who are serious about their deep, enduring customer relationships - with individual customers, strategic accounts or 2-way p... Learn more about - MirrorWave

Store, analyze, and collaborate on user research, making it easy to see patterns, discover insights, and decide what to do next.... Learn more about - Dovetail Research

Customer experience solution for on the spot customer feedback via cell phone - that helps stop customer defection.... Learn more about - Oberon3

The world's most engaging software for driving business performance - by listening to customers and improving their experience.... Learn more about - Medallia

Offline survey app designed for market research data collection, customer feedback, lead capture and much more.... Learn more about - Techgrains Technologies

CX platform which helps everyone in the organization make smarter and informed decisions by listing to customers.... Learn more about - Survey2Connnect

Amazon feedback and product review software that helps merchants get more improve seller reputation, & increase sales.... Learn more about - eComEngine

Customer experience management solution for businesses. Let's you listen to the voice of your customers, and act on it in real time.... Learn more about - Opiniofi Technologies

Cloudcherry is a Real-Time Customer Experience Analytics product to track & measure Customer Delight... Learn more about - CloudCherry Analytics

Real-time customer feedback platform for brick & mortar businesses.... Learn more about - Elevate Research

Analyzes and visualizes process data and voice-of-customer data along the customer journey.... Learn more about - cx/omni

Easiest app for collecting more feedback from your customers via automated text message conversations.... Learn more about - Perspexi Labs

The cheapest and simplest Net Promoter Score email survey tool to track customer satisfaction. Multilanguage, code-free customization.... Learn more about - Hoshinplan Strategy

Easy to use software to turn customer feedback into true employee enthusiasm & culture change, right to the frontline.... Learn more about - Insider Metrics

Enterprise guidance and engagement platform that enables reduction of training costs and onboarding through on-screen guidance.... Learn more about - TenSpeed Technologies

Web-based solution that enables customer experience through analysis, custom dashboard, feedback management and more.... Learn more about - SandSIV

Real-time CX Solution that empowers you to review, measure, & analyze customer satisfaction through multiple channels API integration.... Learn more about - Logica Infotech Services

CSS

Customer experience analytics platform that helps gather insights into customer's buying behavior, sentiments and satisfaction levels.... Learn more about - CSS

Capture actionable customer insights with in-site surveys and polls. Find growth opportunities, increase revenue and conversions.... Learn more about - Insitez

Make it easier for hotels, restaurants, stores to measure Customer Satisfaction on real-time and turn data into quick actionable steps... Learn more about - Pulse Solution

Check-ins made simple and easy!... Learn more about - One Tap

Customer experience platform that integrates data from behavioral patterns, transactions, and helps to better understand customers.... Learn more about - Servion Global Solutions

Create customer journey maps, personas and stakeholder maps online. Collaborate with others, share your maps, and present your findings... Learn more about - More than Metrics

Operationalize your customer experience and gain valuable ideas and feedback to improve with agility and speed.... Learn more about - The Experience

TopBox provides a streamlined and cost-efficient B2B customer-feedback solution to help SMBs grow through strategic insights.... Learn more about - Waypoint Group

Platform for collecting video, audio and photo reviews. Reward your customers for reviews, increase sales with strong social proof.... Learn more about - Confident Customer

Web based platform that provides a continuous and closed loop connection with the consumer community for communication in a simple way.... Learn more about - GladMinds Technologies

User feedback and bug reporting tool that's easy to use, customizable, and works right inside your website.... Learn more about - Appzi

Customer journey solution that leverages behavioral analytics to helps users with sales, efficiency, and demand generation.... Learn more about - Awaken Intelligence

BPA Quality & Risk Management is built on Microsoft Office 365 and SharePoint technologies, delivering a superior user experience.... Learn more about - BPA Solutions

Brandelp helps every business/product to collect the right feedback for improving themselves.... Learn more about - Trusfi technologies

Supports the end-to-end customer journey across channels, from the initial interaction with your brand to contact with you.... Learn more about - Centriam

Customer experience platform that helps consolidate and manage customer data, campaigns and email marketing decisions.... Learn more about - Alterian

CRM Aapya-Customer Experience management solution for restaurants to manage operations & improve the same and customer experience.... Learn more about - MavJay Solutions

Saas too that helps brands build trust and enable customers to make smart decisions by providing unbiased & trustworthy information.... Learn more about - Kinger Analytics

Apply artificial intelligence to your customer feedback that learns from your data and helps you make better decisions.... Learn more about - Chattermill

Customer experience management platform designed to ingest customer data and instantly turn it into actionable insights.... Learn more about - Truthlab Technologies

Easiest and fastest way tounderstand the human behind the screen.... Learn more about - cux.io UG

CXONCLOUD is an ALL-IN-ONE App to create, manage & measure your end-to-end customer experience in simple clicks & fills.... Learn more about - Unloc

CX

Use DigitalCX to deliver highly personalised self-service, sales and customer engagement across every digital channel and device.... Learn more about - CX

Offers a robust content library and sends personalized one-to-one communications between sales and clients.... Learn more about - BlueRush

End-to-end digitization platform for restaurants to increase customer base and for increasing margins.... Learn more about - Ekaart Digital Systems

Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty.... Learn more about - Allegiance Software

Customer service intake, resolution and reporting software with automated routing and threshold escalations.... Learn more about - ServiceCheck

Real-time tracking and analytics, enabling brick-and-mortar stores unique customer experience and an increase in retention & sales.... Learn more about - GTI Technologies

FellaFeeds is a feedback software, which enables the offline stores to get Customers feedback on digital devices and build ....... Learn more about - FellaFeeds

A feedback solution for creation and distribution of surveys, and to monitor responses in real time for customer service improvement.... Learn more about - Control Inn

Enables your customer focused teams and organisation as a whole to track, interpret and act on the key challenges customers face.... Learn more about - KPMG Nunwood

CEM platform that allows you to monitor performance and training needs, assess customer sentiment and effectively resolve every issue.... Learn more about - Vital Insights

Customer experience management solution that improves decision making and helps to increase profitability.... Learn more about - Greenwich Associates

Enable hotels to create memorable experiences, resolve issues in-stay & build strong relationships through improved guest engagement.... Learn more about - MicroMetrics

Improo helps to manage feedback from customers in order to find weaknesses by which company lose consumers.... Learn more about - Let's Rock!

CX platform that helps collect & analyze customer feedback from various data sources such as surveys, social media, emails and more.... Learn more about - inQuba

The LitmusWorld platform enables clients to Measure, Act and Improve business processes that drive the customer centricity agenda.... Learn more about - LitmusWorld

Captures voice, e-mail, chat, & screen activity along with call details. Analysis tools quickly pinpoint opportunities for improvement.... Learn more about - NICE Systems

Patient flow management solution with appointment system, calendaring, and messaging features. Add-ons available.... Learn more about - Q-Matic

Mobile Product Managers can design and deliver onboarding flows and tips to users without distracting busy developers. No Code required... Learn more about - StreetHawk Platform

Customer insights for product teams. Understand customer needs and issues based on your Intercom conversations.... Learn more about - Product Insight

An app that allows customers to submit feedback about services they received directly to the business owner without the use of paper.... Learn more about - Greyneon

Reifier is a fuzzy matching engine to find similar entities and discover, enhance and consolidate business information.... Learn more about - Nube Technologies

Customer experience management platform that helps build customer advocacy and reduce customer defection.... Learn more about - ResponseTek

Gives buyers the ability to post reviews, rate products on the website, and share them on social media platforms as well.... Learn more about - V Group

Text analytics platform that tells you what customers think and want in real-time.... Learn more about - Semeon Analytics

Improve your customers journey by allowing them to call you in 1 click from your website with 1 click. Receive those contextual calls.... Learn more about - seampl

SOM

Entirely customizable from features to design, SOMTAB is the only CX platform that is perfectly matched to your organizations DNA.... Learn more about - SOM

Enterprise grade assessment platform to help capture feedback in both offline and online modes.... Learn more about - FocalCXM

Customer experience reporting and customer experience analytics software.... Learn more about - Maru/Syngro

A customer feedback analysis and management product. Tatvam helps you, monitor, analyze, and gather insights about your business.... Learn more about - NetServ Applications

Measure customer sentiment and feedback with Thermostat's specialized NPS and CSAT surveys.... Learn more about - UserScape

An easy-to-use professional SaaS data collection platform that enables you to gather high quality data in realtime.... Learn more about - Cauwill

Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers.... Learn more about - Utopia Image

Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more.... Learn more about - TandemSeven

Wizper helps companies deliver a better customer experience by turning operational data into actionable advice to improve performance.... Learn more about - Wizper System

Widget and platform that enables your customer to select any part of your website and give feedback specifically about it.... Learn more about - Sentience

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