Top 10 Computer Telephony Integration Software in 2019

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Most Popular - Computer Telephony Integration Software in 2019


Cloud communications provider RingCentral has expanded into the Call Center space with their Contact Center solution. The integrated suite powered by inContact offers Automatic Call Distribution, Interactive Voic... Learn more about - RingCentral Contact Center

Jive Communications delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. Jive?Voice includes integrated products for business VoIP, video conferencing and contact ce... Learn more about - Jive Voice

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call di... Learn more about - Talkdesk Enterprise Cloud Contact Center

Nextiva's Business VoIP solutions offer telephony services for small businesses with functionality that eliminates the need for a traditional phone system. The packages include VoIP phone systems, scalable PBX tr... Learn more about - Nextiva VoIP

PureCloud by Genesys is an on-premise and cloud-based call center solution for businesses of any size and industry. Key modules include Automatic Call Distribution, Interactive Voice Response, Computer Telephony ... Learn more about - PureCloud

Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations. Designed for offices and teams in remote areas, it enables users?t... Learn more about - Aircall

Kixie PowerCall is a cloud-based interactive voice response (IVR) solution that helps users automate their sales processes. It can also be deployed on-premise.Kixie PowerCall offers users one-click dialing, cal... Learn more about - Kixie PowerCall

Ytel is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications.The solution offers features ... Learn more about - Ytel

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide.?Powered by Practical AI, Five9 enables agents to provide customer experiences acro... Learn more about - Five9 Cloud Contact Center

KOOKOO CloudAgent?is a cloud contact center solution that works both standalone or blended with your existing trunk/legacy solution. Advanced tools enable intelligent call routing, inbound lead management, abando... Learn more about - KOOKOO

For quickly growing businesses looking to efficiently scale their support teams, Dialpad Support provides a cloud-based call center with access to real-time customer insights. Dialpad allows users to onboard quic... Learn more about - Dialpad Support

XenCALL is a cloud-based call center solution for companies of all sizes in a variety of industries. Key features include automatic call distribution, interactive voice response, auto dialing, scheduling, perform... Learn more about - XenCALL Predictive Dialer CRM

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, liv... Learn more about - Zendesk

Fenero is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive v... Learn more about - Fenero

Cloud Contact Center, by Telax Voice Solutions, is a call center management solution designed for SMB companies in various industries. Government agencies, retail, energy, healthcare, insurance, professional serv... Learn more about - Cloud Contact Center

Service Cloud from SalesForce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works t... Learn more about - Salesforce.com Service Cloud

Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can deploy an omnichannel contact cen... Learn more about - Twilio Flex

CARES (Communication and Relationship Engagement Solution) from Centurion is an integrated call center solution suitable for small and large enterprises looking for automatic call distribution (ACD), QA recording... Learn more about - CenturionCARES Call Center

NICE inContact is cloud-based call center software that helps businesses to maximize the quality of leads and minimize the cost of client interaction. The solution comprises many features required to process inbo... Learn more about - NICE inContact Cloud Contact Center

Aspect Unified IP is a call center management solution designed for inbound and outbound call centers of all sizes. Key features include automatic call distribution (ACD), interactive voice response (IVR), comput... Learn more about - Aspect Unified IP

NewVoiceMedia?s tight integration with Salesforce is reflected in its AppExchange 5-star rating and the large number of positive reviews. The solution is designed to work in tandem with Salesforce capabilities an... Learn more about - NewVoiceMedia Cloud Contact Center

Sharpen?s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers ... Learn more about - Sharpen

Streams UC is a cloud-based call center solution by PanTerra that allows users to manage and monitor inbound calls from multiple devices. Key features include CRM integration, internal instant messaging, a unifie... Learn more about - Streams UC

Sales Sling?s cloud-based call center software offers the latest technology in dialing systems in an easy to use dashboard that requires little training to get up and running. With each license, you get more than... Learn more about - Sales Sling

JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app.Users can implement live chat on their website, provide chat ... Learn more about - JivoChat

Aspect Via Cloud Contact Center is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities incl... Learn more about - Aspect Via Cloud Contact Center

SalesExec is cloud-based sales force automation, call center, and inside sales lead management solution that helps salespeople reach and connect with more prospects and leads.? SalesExec captures both inbound pho... Learn more about - SalesExec

Versature?s cloud-based business VoIP services provide Canadian companies with unified communications and call analytics solutions to help manage their business operations. Versature?s key features include auto a... Learn more about - Versature

Noble Enterprise is a call center management solution suitable for businesses of all sizes. Key features include inbound, outbound and blended contact management, predictive dialing, skills-based call routing, di... Learn more about - Noble Enterprise

Enghouse Interactive is a contact center solution designed for midsize and large companies. It offers multi-channel contact management, an operator attendant console, interactive voice response (IVR), call record... Learn more about - Enghouse Interactive Contact Center

JustCall.io is a cloud-based phone system that helps create and manage an international call center on a unified platform. With its integration with customer relationship management (CRM) or help desk dashboards,... Learn more about - JustCall.io

ServiceFirst is a cloud-based call center solution for managing customer communications that caters to businesses of all sizes. Key features include automated routing capabilities, foreign language support, web c... Learn more about - ServiceFirst

eTollFree Predictive Dialer is an integrated cloud-based call center solution for businesses of all sizes. It works as both outbound and inbound call center software with interactive voice response built in.The... Learn more about - eTollFree

Microsoft Dynamics 365 provides integrated solutions that allow businesses to track leads, automate field service, drive sales, and manage operations using enterprise-ready business apps from the cloud.The syst... Learn more about - Microsoft Dynamics 365

VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound calls, call routing, email integratio... Learn more about - VICIdial

Virtual Contact Center by 8x8 is a cloud-based call center solution for small to midsized businesses. In addition to call center functionality, this solution also supports other interaction mediums such as voicem... Learn more about - Virtual Contact Center by 8x8

Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system ... Learn more about - Vonage Business Solutions

Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems.Tenfold delivers CTI features like click-to-call, automatic call lo... Learn more about - Tenfold

CallRail is cloud-based call tracking and marketing analytics software that lets advertisers track which advertising campaigns are generating calls and gives them the ability to dive into those calls for data on ... Learn more about - CallRail

Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from ... Learn more about - Bright Pattern Contact Center

Genesys PureConnect is a hybrid call center solution that provides users with various tools and functionalities, which help them to manage their business operations and communications from a single integrated pla... Learn more about - PureConnect

CallTools is a predictive dialer and inbound call center management solution that helps businesses manage the productivity of their call center operations.CallTools features list management with list scrubbing,... Learn more about - CallTools

XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all siz... Learn more about - XCALLY

Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt... Learn more about - Primo Dialler

3CLogic?s Cloud Contact Center Solutions offers applications to manage inbound, outbound, blended or multi-channel communications. The solution is suitable for call centers of all sizes.3CLogic is able to manag... Learn more about - 3CLogic Cloud Contact Center

Connect First is a cloud-based contact center solution, which provides users various applications such as multi-channel contact management, automated call distribution (ACD), interactive voice response (IVR), com... Learn more about - Connect First Call Center

FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cl... Learn more about - FluentCloud

Avaya Aura platform is a cloud-based and on-premise call center solution that caters to all businesses across various industries. The solution allows users to offer personalized interactions to regular callers us... Learn more about - Avaya Aura Contact Center

VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offers multiple contact center solutions, communication channels and other services. Key functionali... Learn more about - VCC Live

Parrot Cloud is a cloud-based VoIP and predictive dialer solution designed for small and midsize companies. It offers automated call distribution (ACD), interactive voice response (IVR), computer telephony integr... Learn more about - Parrot Cloud Call Center

VoIPstudio is a cloud-based call center management solution designed for businesses of all sizes. It offers features that include automatic call distribution (ACD), interactive voice response (IVR), call logs, sp... Learn more about - VoIPstudio

AloTech is a cloud-based call center solution that provides features like voice recording, voice analytics, predictive dialer, automatic call distribution and interactive voice response (IVR). The voice analytics... Learn more about - AloTech

The PIMS Dialer is flexible, scalable and secure. It?s a cloud-based application,?and the servers are housed in a state-of-the-art facility that?s operated around the clock, delivering extremely?reliable uptime. ... Learn more about - PIMS Dialer

CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. The main functions of the app include text messagin... Learn more about - CallFire

Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, unified and engaging conversations.Dixa allows your team to deliver instant and continuous serv... Learn more about - Dixa

Greenlight CRM is a cloud-based call center management solution designed for businesses of all sizes. It offers blended agents, call recording, a script designer, live transfer and automated compliance functional... Learn more about - Greenlight CRM

OfficeConnect by UniVoip is a cloud-based phone system that offers features including auto-attendant, call paging, conferencing, email integration, one-touch speed dial and call recording. The platform is targete... Learn more about - UniVoIP

CallShaper is a cloud-based call center management solution suitable for small to midsize businesses. Key features include lead management, real-time reporting, agent monitoring and tablet support.CallShaper en... Learn more about - CallShaper

Convoso?s all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with... Learn more about - Convoso Cloud Contact Center

QueueMetrics is a call center management solution for large and midsize call centers running Asterisk. On-premise and cloud-based deployments are available, and both database and flat file data storage are suppor... Learn more about - QueueMetrics

OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound support calls, outbound sales calls, email, chat and business management functions with a single ... Learn more about - OXON

TCN

TCN is a cloud-based call center solution that caters to various industry verticals including health care, automotive and business process outsourcing (BPO). TCN is available for multiple channels such as inbound... Learn more about - TCN

Retreaver is a cloud-based call center solution that tracks, tags and routes callers to specific agents or departments. The solution helps agencies, marketers and brands analyze their inbound calls, manage caller... Learn more about - Retreaver

Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a variety of industries.Clarity Connect is a contact center solution that runs on the Skype for bu... Learn more about - Clarity Connect

Mitel MiContact Call Center is a hybrid contact center solution that caters to businesses across various industries such as hospitality, healthcare, government, education and service providers. The solution can b... Learn more about - MiContact Call Center

Cisco Call Center software is designed for midsize and large companies. This software provides a combination of multichannel contact management, intelligent routing and network-to-desktop CTI (Computer Telephony ... Learn more about - Cisco Call Center

Calabrio Call Recording is a cloud-based call center solution that helps users manage and record business interactions with customers.?Key features include call sharing, file transfer, automated notifications, re... Learn more about - Calabrio Call Recording

Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more. It?s used by sales teams in many industries such as healthcare, media, non-profit and banking.... Learn more about - Ringio

Nectar Desk provides cloud-based call center software for a variety of industries. It offers a suite of call center features such as call recording, interactive voice response (IVR), call transfers and agent anal... Learn more about - Nectar Desk

CC-One is a cloud-based PBX solution that helps midsized to enterprise call centers manage their operations. CC-One offers an integrated contact system that offers ACD and Performance Analytics as stand-alone app... Learn more about - CC-One

AireContact is a cloud-based contact center solution that provides call center interaction and management tools for multiple channels of communication. The product caters to businesses of all sizes and allows use... Learn more about - AireContact

Cincom Synchrony is a contact center management solution designed for small and midsize companies that offers multi-channel interaction management, automated dialer, unified agent desktop and performance monitori... Learn more about - Cincom Synchrony

LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction recording across all channels. It follows the pay-per-use model, which allows scaling the business ... Learn more about - LiveOps

Aceyus is a call center management software that provides real-time reporting and analytics for midsize and enterprise level contact centers in any industry. It is available for either on-premise or cloud-based d... Learn more about - Aceyus Call Center

Cadebill is an integrated solution that helps businesses manage their telecommunications operations. The solution is available both as a cloud-based and an on-premise solution. The solution provides a convergent ... Learn more about - Cadebill

Cloud Contact Pro is a cloud-based call center management solution that supports inbound, outbound, blended and multichannel contact centers. Key features include agent scripting, contact flow, call routing, qual... Learn more about - Cloud Contact Pro

Configuration Tools by OneReach is a web-based omnichannel system?designed for all size companies and enterprises. The agent interface system allows users who are logged in to manage live inbound and outbound pho... Learn more about - Configuration Tools

CxEngage ?is a cloud-based call center solution designed for businesses of all sizes. It offers automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), auto dial... Learn more about - CxEngage

Genesys Contact Centre is an omnichannel contact center solution designed for midsize and large companies. It offers multi-channel contact management, automatic call distribution (ACD), interactive voice response... Learn more about - Genesys Contact Centre

Huawei eSpace Contact Center is a cloud-based contact center solution that caters to various industries such as education, finance, healthcare, government, manufacturing and energy.The solution supports sharing... Learn more about - Huawei eSpace Contact Center

Humach is a cloud-based call center solution that provides plug and play customer service functionalities to businesses across various industry verticals such as health care, retail, financial services, consumer ... Learn more about - Humach Interaction Engine

Noojee is a call center software provider that is suitable for small and midsize businesses in industries such as financial services, collections, real estate, retail and any businesses with phone-based customer ... Learn more about - Noojee

Puzzel is a cloud-based call center management solution designed for midsize and large companies. It offers automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI... Learn more about - Puzzel

SAP Contact Center is a customer service-oriented contact center management solution designed for businesses of all sizes. It offers multi-channel contact management, interactive voice response (IVR), voice over ... Learn more about - SAP Contact Center

storm CONTACT is a cloud-based multi-channel CCaaS (Contact Center as a Service) solution that is suitable for businesses of all sizes. It provides outbound and inbound interactions, including iACD (Intelligent A... Learn more about - storm CONTACT

Univerge Business ConneCT is a unified communication and collaboration solution that caters to various industries, including education, finance, government, healthcare, hospitality, manufacturing and retail.The... Learn more about - Univerge Business ConneCT

CallCenterHosting Predictive Dialer is a cloud-based solution catering to call centers. The solution offers key features that enable users to customize and broadcast campaigns, automate outbound calls and schedul... Learn more about - CallCenterHosting

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