Top 10 Call Center Workforce Management Software in 2019

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Most Popular - Call Center Workforce Management Software in 2019


Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide.?Powered by Practical AI, Five9 enables agents to provide customer experiences acro... Learn more about - Five9 Cloud Contact Center

PhoneBurner is an outbound call center solution that allows users to log in from their computer and make calls from the connected phone, using imported or admin-provided lead lists. The system offers functionalit... Learn more about - PhoneBurner

KOOKOO CloudAgent?is a cloud contact center solution that works both standalone or blended with your existing trunk/legacy solution. Advanced tools enable intelligent call routing, inbound lead management, abando... Learn more about - KOOKOO

For quickly growing businesses looking to efficiently scale their support teams, Dialpad Support provides a cloud-based call center with access to real-time customer insights. Dialpad allows users to onboard quic... Learn more about - Dialpad Support

Nextiva's Business VoIP solutions offer telephony services for small businesses with functionality that eliminates the need for a traditional phone system. The packages include VoIP phone systems, scalable PBX tr... Learn more about - Nextiva VoIP

PureCloud by Genesys is an on-premise and cloud-based call center solution for businesses of any size and industry. Key modules include Automatic Call Distribution, Interactive Voice Response, Computer Telephony ... Learn more about - PureCloud

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call di... Learn more about - Talkdesk Enterprise Cloud Contact Center

Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations. Designed for offices and teams in remote areas, it enables users?t... Learn more about - Aircall

XenCALL is a cloud-based call center solution for companies of all sizes in a variety of industries. Key features include automatic call distribution, interactive voice response, auto dialing, scheduling, perform... Learn more about - XenCALL Predictive Dialer CRM

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, liv... Learn more about - Zendesk

ChaseData Call Center software offers cloud-based, standalone call center functionality with customer service and support built into the solution. It?s designed for outbound, inbound and blended call center teams... Learn more about - ChaseData Call Center

Fenero is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive v... Learn more about - Fenero

Cloud Contact Center, by Telax Voice Solutions, is a call center management solution designed for SMB companies in various industries. Government agencies, retail, energy, healthcare, insurance, professional serv... Learn more about - Cloud Contact Center

Cloud communications provider RingCentral has expanded into the Call Center space with their Contact Center solution. The integrated suite powered by inContact offers Automatic Call Distribution, Interactive Voic... Learn more about - RingCentral Contact Center

Service Cloud from SalesForce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works t... Learn more about - Salesforce Service Cloud

Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can deploy an omnichannel contact cen... Learn more about - Twilio Flex

FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cl... Learn more about - FluentStream Call Center

QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend report... Learn more about - QEval

CARES (Communication and Relationship Engagement Solution) from Centurion is an integrated call center solution suitable for small and large enterprises looking for automatic call distribution (ACD), QA recording... Learn more about - CenturionCARES Call Center

Aspect Workforce Management is an employee management solution for midsize to high volume call centers that can be deployed on-premise or hosted in the cloud.?Aspect Workforce Management enables users to foreca... Learn more about - Aspect Workforce Management

NICE inContact is cloud-based call center software that helps businesses to maximize the quality of leads and minimize the cost of client interaction. The solution comprises many features required to process inbo... Learn more about - NICE inContact Cloud Contact Center

NewVoiceMedia?s tight integration with Salesforce is reflected in its AppExchange 5-star rating and the large number of positive reviews. The solution is designed to work in tandem with Salesforce capabilities an... Learn more about - NewVoiceMedia Cloud Contact Center

Sharpen?s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers ... Learn more about - Sharpen

Streams UC is a cloud-based call center solution by PanTerra that allows users to manage and monitor inbound calls from multiple devices. Key features include CRM integration, internal instant messaging, a unifie... Learn more about - Streams UC

Sales Sling?s cloud-based call center software offers the latest technology in dialing systems in an easy to use dashboard that requires little training to get up and running. With each license, you get more than... Learn more about - Sales Sling

Aspect Via Cloud Contact Center is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities incl... Learn more about - Aspect Via Cloud Contact Center

SalesExec is cloud-based sales force automation, call center, and inside sales lead management solution that helps salespeople reach and connect with more prospects and leads.? SalesExec captures both inbound pho... Learn more about - SalesExec

Versature?s cloud-based business VoIP services provide Canadian companies with unified communications and call analytics solutions to help manage their business operations. Versature?s key features include auto a... Learn more about - Versature

Noble Enterprise is a call center management solution suitable for businesses of all sizes. Key features include inbound, outbound and blended contact management, predictive dialing, skills-based call routing, di... Learn more about - Noble Enterprise

Enghouse Interactive is a contact center solution designed for midsize and large companies. It offers multi-channel contact management, an operator attendant console, interactive voice response (IVR), call record... Learn more about - Enghouse Interactive Contact Center

EducationFolder is a cloud-based training and performance management solution for call center agents. Key features include learning management, quality assurance, a knowledge base, task management and reporting.... Learn more about - EducationFolder

JustCall.io is a cloud-based phone system that helps create and manage an international call center on a unified platform. With its integration with customer relationship management (CRM) or help desk dashboards,... Learn more about - JustCall.io

ServiceFirst is a cloud-based call center solution for managing customer communications that caters to businesses of all sizes. Key features include automated routing capabilities, foreign language support, web c... Learn more about - ServiceFirst

eTollFree Predictive Dialer is an integrated cloud-based call center solution for businesses of all sizes. It works as both outbound and inbound call center software with interactive voice response built in.The... Learn more about - eTollFree

Microsoft Dynamics 365 provides integrated solutions that allow businesses to track leads, automate field service, drive sales, and manage operations using enterprise-ready business apps from the cloud.The syst... Learn more about - Microsoft Dynamics 365

Jive is a cloud-based contact center solution designed for companies of all sizes that helps users manage call queues and incoming customer calls. Features include interactive voice response (IVR), automatic call... Learn more about - Jive Contact Center

Bitrix24 is a call center solution that helps businesses organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, capture a... Learn more about - Bitrix24

VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound calls, call routing, email integratio... Learn more about - VICIdial

Virtual Contact Center by 8x8 is a cloud-based call center solution for small to midsized businesses. In addition to call center functionality, this solution also supports other interaction mediums such as voicem... Learn more about - Virtual Contact Center by 8x8

3CX

3CX is a software-based PBX that works with SIP standard-based IP Phones, SIP trunks and VoIP Gateways.Pricing for 3CX is based on the number of simultaneous calls that the system supports. Solutions are tailor... Learn more about - 3CX

Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system ... Learn more about - Vonage Business Solutions

CallRail is cloud-based call tracking and marketing analytics software that lets advertisers track which advertising campaigns are generating calls and gives them the ability to dive into those calls for data on ... Learn more about - CallRail

VanillaSoft is a cloud-based sales management solution that combines features for CRM, lead management and telemarketing which helps sales teams in businesses manage their daily operations.VanillaSoft uses a qu... Learn more about - VanillaSoft Pro

Zingtree Agent Scripting is a cloud-based call center scripting solution for call centers in all industries. Users can create, deploy and analyze agent scripts.Scripts can be created using a visual designer or ... Learn more about - Zingtree Agent Scripting

Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from ... Learn more about - Bright Pattern Contact Center

Genesys PureConnect is a hybrid call center solution that provides users with various tools and functionalities, which help them to manage their business operations and communications from a single integrated pla... Learn more about - PureConnect

CallTools is a predictive dialer and inbound call center management solution that helps businesses manage the productivity of their call center operations.CallTools features list management with list scrubbing,... Learn more about - CallTools

XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all siz... Learn more about - XCALLY

Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt... Learn more about - Primo Dialler

3CLogic?s Cloud Contact Center Solutions offers applications to manage inbound, outbound, blended or multi-channel communications. The solution is suitable for call centers of all sizes.3CLogic is able to manag... Learn more about - 3CLogic Cloud Contact Center

Connect First is a cloud-based contact center solution, which provides users various applications such as multi-channel contact management, automated call distribution (ACD), interactive voice response (IVR), com... Learn more about - Connect First Call Center

CrazyCall is a cloud-based call center software solution. Key features include live analytics reporting, an agent panel, workforce management and a dialer that matches agents with leads.CrazyCall?s agent panel ... Learn more about - CrazyCall

Avaya Aura platform is a cloud-based and on-premise call center solution that caters to all businesses across various industries. The solution allows users to offer personalized interactions to regular callers us... Learn more about - Avaya Aura Contact Center

VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offers multiple contact center solutions, communication channels and other services. Key functionali... Learn more about - VCC Live

Parrot Cloud is a cloud-based VoIP and predictive dialer solution designed for small and midsize companies. It offers automated call distribution (ACD), interactive voice response (IVR), computer telephony integr... Learn more about - Parrot Cloud Call Center

AloTech is a cloud-based call center solution that provides features like voice recording, voice analytics, predictive dialer, automatic call distribution and interactive voice response (IVR). The voice analytics... Learn more about - AloTech

The PIMS Dialer is flexible, scalable and secure. It?s a cloud-based application,?and the servers are housed in a state-of-the-art facility that?s operated around the clock, delivering extremely?reliable uptime. ... Learn more about - PIMS Dialer

Ytel is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications.The solution offers features ... Learn more about - Ytel

OfficeConnect by UniVoip is a cloud-based phone system that offers features including auto-attendant, call paging, conferencing, email integration, one-touch speed dial and call recording. The platform is targete... Learn more about - UniVoIP

CallShaper is a cloud-based call center management solution suitable for small to midsize businesses. Key features include lead management, real-time reporting, agent monitoring and tablet support.CallShaper en... Learn more about - CallShaper

Convoso?s all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with... Learn more about - Convoso Cloud Contact Center

QueueMetrics is a call center management solution for large and midsize call centers running Asterisk. On-premise and cloud-based deployments are available, and both database and flat file data storage are suppor... Learn more about - QueueMetrics

OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound support calls, outbound sales calls, email, chat and business management functions with a single ... Learn more about - OXON

FieldWorkMobility is a cloud-based mobile field sales solution that aids users with customer outreach and serves as a mobile customer relationship management (CRM) suite. The solution is suitable for sales team o... Learn more about - FieldWorkMobility

TCN

TCN is a cloud-based call center solution that caters to various industry verticals including health care, automotive and business process outsourcing (BPO). TCN is available for multiple channels such as inbound... Learn more about - TCN

Retreaver is a cloud-based call center solution that tracks, tags and routes callers to specific agents or departments. The solution helps agencies, marketers and brands analyze their inbound calls, manage caller... Learn more about - Retreaver

Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a variety of industries.Clarity Connect is a contact center solution that runs on the Skype for bu... Learn more about - Clarity Connect

Mitel MiContact Call Center is a hybrid contact center solution that caters to businesses across various industries such as hospitality, healthcare, government, education and service providers. The solution can b... Learn more about - MiContact Call Center

Augutech is a cloud-based predictive dialer solution suitable for small to midsize businesses. Key features include inbound and outbound calling, automatic dialing, call recording and performance analytics.Augu... Learn more about - Augutech Predictive Dialer

Cisco Call Center software is designed for midsize and large companies. This software provides a combination of multichannel contact management, intelligent routing and network-to-desktop CTI (Computer Telephony ... Learn more about - Cisco Call Center

Calabrio Call Recording is a cloud-based call center solution that helps users manage and record business interactions with customers.?Key features include call sharing, file transfer, automated notifications, re... Learn more about - Calabrio Call Recording

Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more. It?s used by sales teams in many industries such as healthcare, media, non-profit and banking.... Learn more about - Ringio

Nectar Desk provides cloud-based call center software for a variety of industries. It offers a suite of call center features such as call recording, interactive voice response (IVR), call transfers and agent anal... Learn more about - Nectar Desk

Balto is a cloud-based call center solution for businesses of all sizes. The solution deploys artificial intelligence to support sales, customer service and collection teams in training reps and analyzing custome... Learn more about - Balto

CC-One is a cloud-based PBX solution that helps midsized to enterprise call centers manage their operations. CC-One offers an integrated contact system that offers ACD and Performance Analytics as stand-alone app... Learn more about - CC-One

AireContact is a cloud-based contact center solution that provides call center interaction and management tools for multiple channels of communication. The product caters to businesses of all sizes and allows use... Learn more about - AireContact

Dialer360 is a cloud-based call center solution that offers predictive dialing, agent status boards, billing, call recording, local caller ID, internet chat and voice broadcasting features.Dialer360 uses voices... Learn more about - Dialer360

Noda provides a contact center solution for midsize and large contact centers. Key features include inbound automatic call distribution (ACD), interactive voice response, reporting, agent scripting, call recordin... Learn more about - Noda Contact Center

Cincom Synchrony is a contact center management solution designed for small and midsize companies that offers multi-channel interaction management, automated dialer, unified agent desktop and performance monitori... Learn more about - Cincom Synchrony

LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction recording across all channels. It follows the pay-per-use model, which allows scaling the business ... Learn more about - LiveOps

Aceyus is a call center management software that provides real-time reporting and analytics for midsize and enterprise level contact centers in any industry. It is available for either on-premise or cloud-based d... Learn more about - Aceyus Call Center

Cloud Contact Pro is a cloud-based call center management solution that supports inbound, outbound, blended and multichannel contact centers. Key features include agent scripting, contact flow, call routing, qual... Learn more about - Cloud Contact Pro

CxEngage ?is a cloud-based call center solution designed for businesses of all sizes. It offers automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), auto dial... Learn more about - CxEngage

Genesys Contact Centre is an omnichannel contact center solution designed for midsize and large companies. It offers multi-channel contact management, automatic call distribution (ACD), interactive voice response... Learn more about - Genesys Contact Centre

Huawei eSpace Contact Center is a cloud-based contact center solution that caters to various industries such as education, finance, healthcare, government, manufacturing and energy.The solution supports sharing... Learn more about - Huawei eSpace Contact Center

Humach is a cloud-based call center solution that provides plug and play customer service functionalities to businesses across various industry verticals such as health care, retail, financial services, consumer ... Learn more about - Humach Interaction Engine

Noojee is a call center software provider that is suitable for small and midsize businesses in industries such as financial services, collections, real estate, retail and any businesses with phone-based customer ... Learn more about - Noojee

Alcatel-Lucent OmniTouch is a contact center solution for businesses of all sizes that are mainly driven by inbound voice interactions. It caters to various industries including healthcare, education, hospitality... Learn more about - OmniTouch Call Center

Omnitraq is a business intelligence solution that offers data mining and speech analytics tools for large and midsize call centers in a variety of industries.Omnitraq can capture customer interaction data from ... Learn more about - Omnitraq

Puzzel is a cloud-based call center management solution designed for midsize and large companies. It offers automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI... Learn more about - Puzzel

SAP Contact Center is a customer service-oriented contact center management solution designed for businesses of all sizes. It offers multi-channel contact management, interactive voice response (IVR), voice over ... Learn more about - SAP Contact Center

storm CONTACT is a cloud-based multi-channel CCaaS (Contact Center as a Service) solution that is suitable for businesses of all sizes. It provides outbound and inbound interactions, including iACD (Intelligent A... Learn more about - storm CONTACT

TrackMyLeads is a cloud-based call tracking and intake management solution. Key features include lead management, internal messaging, call tracking and recording, advertising campaign statistics, and reporting an... Learn more about - TrackMyLeads

CallCenterHosting Predictive Dialer is a cloud-based solution catering to call centers. The solution offers key features that enable users to customize and broadcast campaigns, automate outbound calls and schedul... Learn more about - CallCenterHosting

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